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OPERATIONAL DEFECT DATABASE
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Document Version Release Date Details 4 09/17/2020 Added HPE ProLiant XL225n Gen10 Plus server as affected product. 3 02/14/2020 Added HPE ProLiant DL325 and DL385 Gen10 Plus servers as affected Products. 2 06/21/2018 Updated Title, Description, Scope and platforms with HPE ProLiant DL385 Gen10 Server. 1 12/01/2018 Original Document Release. On any of the HPE ProLiant servers mentioned in the Scope section below running Microsoft Windows Server 2016, the operating system will not respond during boot of installation media if the IOMMU is enabled with AMD EPYC Processors.
Any of the following systems running Microsoft Windows Server 2016: HPE ProLiant DL325 Gen10 server HPE ProLiant DL385 Gen10 server HPE ProLiant DL325 Gen10 Plus server HPE ProLiant DL385 Gen10 Plus server HPE ProLiant XL225n Gen10 Plus server
To resolve this issue, download the Update for Windows Server 2016 for x64-based Systems (KB4035631) and install the latest Cumulative Update for Windows Server 2016 for x64-based Systems as follows: 1. Disable IOMMU in the RBSU 2. Install Microsoft Windows Server 2016 3. Install the 2017 -08 Update for Windows Server 2016 for x64-based Systems (KB4035631) . 4. Install the latest Cumulative Update for Windows Server 2016 for x64-based Systems (KB4052231) : 5. Re-enable IOMMU in RBSU 6. Install the drivers, firmware and software from the latest Service Pack for ProLiant (SPP) as follows: a. Access the HPE Support Center . b. Enter a product name (e.g., "DL385 Gen10") in the text search field and wait for a list of products to populate. From the products displayed, identify the desired product and click on the Drivers & software icon to the right of the product. c. From the Drivers & software dropdown menus on the left side of the page: d. Select the Software Type - (e.g. Application (Entitlement Required)) e. Select the Software Sub Type - (e.g. System Management) f. For further filtering if needed - Select the specific Operating System from the Operating Environment. g. Select the latest release of Service Pack for ProLiant (SPP) 2017.10.1(31 Oct 2017). Note: To ensure the latest version will be downloaded, click on the Revision History tab to check if a new version of the firmware/driver is available. h. Click Download . NOTE: It is recommended to sign-in with HPE Passport that is linked to your HPE Support Center (SC) profile. Refer to the Help topic available on the sign-in page regarding linking active warranties and/or support agreements to enable download of entitled firmware packages. Disclaimer: One or more of the links above will take you outside the HPE website. HPE is not responsible for content outside of its domain. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document