Info
Document Version
Release Date
Details
2
06/15/2017
Resolution updated with
Microsoft Update Catalog
1
06/01/2017
Original Document Release.
On an HPE ProLiant DL20 Gen9 server or an HPE ProLiant ML30 Gen9 server running Windows Update on Microsoft Windows Server 2012 R2 deployed on systems with Intel Xeon E3 v6 processors, an "Unsupported Hardware" error message may be displayed. A description of this error from Microsoft can be found
here
.
This error occurs because Intel Xeon E3 v6 (or later) processor generations require the latest Microsoft Windows Server Operating System version for support. For example, Microsoft Windows Server 2016 is the only Microsoft Windows Server OS version that is supported on the Intel Xeon E3 v6 processor.
As a result, because of how this support policy is implemented, devices that run Microsoft Windows Server 2012 R2 and that have an Intel Xeon E3 v6 generation (or later) processor, may no longer be able to scan or download updates through Windows Update or Microsoft Update.
Scope
Any HPE ProLiant DL20 Gen9 server or HPE ProLiant ML30 Gen9 server running Windows Update on Microsoft Windows Server 2012 R2.
Resolution
Installation steps for systems using Windows Server 2012 R2 Operating Systems using Intel Xeon E3 v6 processors:
Download KB4022726 from
Microsoft Update Catalog
website.
Extract the CAB file from the downloaded .msu file from step 1. Note the path where stored the CAB file for use in step 3.
Run the
DISM /Online /Add-Package
command to install the update:
DISM.exe /Online /Add-Package /PackagePath
: CAB file path from step 2.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
Proactive Updates Subscription Form.
NAVIGATION TIP
: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
SEARCH TIP
: For hints on locating similar documents on HPE.com, refer to the
Search Tips document
.
