Info
On certain HPE ProLiant servers configured with an HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter or an HPE Ethernet 10Gb 2-port 562SFP+ Adapter, on a server reboot, one or more of the adapters may disappear from the boot order.
When this occurs, the PXE boot code of the 562XXX adapters is not recognized and gets removed from the server boot order. On a subsequent reboot, the PXE boot code is recognized as a new bootable environment and is added to the end of the boot device list.
Scope
Any of the following HPE ProLiant servers:
HPE Apollo 4200 Gen9 Server
HPE ProLiant DL120 Gen9 Server
HPE ProLiant DL160 Gen9 Server
HPE ProLiant DL180 Gen9 Server
HPE ProLiant DL360 Gen9 Server
HPE ProLiant DL380 Gen9 Server
HPE ProLiant DL560 Gen9 Server
HPE ProLiant DL580 Gen9 Server
HPE ProLiant DL60 Gen9 Server
HPE ProLiant DL80 Gen9 Server
HPE ProLiant ML110 Gen9 Server
HPE ProLiant ML150 Gen9 Server
HPE ProLiant ML350 Gen9 Server
HPE ProLiant XL170r Gen9 Server
HPE ProLiant XL190r Gen9 Server
HPE ProLiant XL230a Gen9 Server
HPE ProLiant XL250a Gen9 Server
HPE ProLiant XL260a Gen9 Server
HPE ProLiant XL270d Gen9 Server
HPE ProLiant XL450 Gen9 Server
Configured with either of the following network adapters:
HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter
HPE Ethernet 10Gb 2-port 562SFP+ Adapter
Resolution
This issue is resolved by applying the following EEPROM/NVM Versions:
For HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter:
EEPROM/NVM Version version 800029F7
For HPE Ethernet 10Gb 2-port 562SFP+ Adapter:
EEPROM/NVM Version 800029F6
These versions are included in the HPE Intel Online Firmware Upgrade Utility versions:
For Microsoft Windows: 5.0.0.27(B)(10 Jan 2017)
http://downloads.hpe.com/pub/softlib2/software1/sc-windows/p575391287/v125317/cp031548.exe
For Linux: 1.11.13(10 Jan 2017)
http://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p545608788/v125320/hp-firmware-nic-intel-1.11.13-1.1.x86_64.rpm
For VMware: 3.1.11(10 Jan 2017)
http://downloads.hpe.com/pub/softlib2/software1/sc-linux-fw/p395730600/v125315/CP031546.zip
NOTE: The Linux environment is the only Operating System where the EEPROM/NVM Version can be identified by performing the command
"ethtool -i"
in the Linux operating system command line console. In any other Operating Systems, the only visible and reported version is the
OROM Version 1.1375.0.
RECEIVE PROACTIVE UPDATES
: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
Proactive Updates Subscription Form
.
NAVIGATION TIP
: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the
Navigation Tips document
.
SEARCH TIP
: For hints on locating similar documents on HPE.com, refer to the
Search Tips document
.
