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OPERATIONAL DEFECT DATABASE
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On certain HPE ProLiant Gen9 servers, the system fans may spin at a high speed up to 24 hours, causing noticeably increased fan noise. This occurs when the drives are configured with any RAID mode using Px4x or Hx4x Smart Array controllers. When this occurs, the HP Active Health System (AHS) or HPE Integrated Lights-Out (iLO) logs may indicate that the fans are running at high speeds (for example, above 70% duty) and that this behavior is driven by the HD-Max sensor, but the AHS may not indicate the HDD over-temperature or any temperature warning, although the driving sensor is HD Max (The sensor numbering of the HD Max may vary among platforms.) This only occurs if the Smart Array Controllers are running a firmware version prior to 5.04. This problem can be reproduced when running high IO load user applications or Hard Drive specific stress tests.
Any of the following HPE ProLiant Gen9 servers configured with Smart Array controllers Px4x or Hx4x and Smart Array Controller firmware versions prior to 5.04: HPE ProLiant BL460c Gen9 Server Blade HPE ProLiant BL660c Gen9 Server Blade HPE ProLiant DL120 Gen9 Server HPE ProLiant DL160 Gen9 Server HPE ProLiant DL180 Gen9 Server HPE ProLiant DL360 Gen9 Server HPE ProLiant DL380 Gen9 Server HPE ProLiant DL560 Gen9 Server HPE ProLiant DL580 Gen9 Server HPE ProLiant DL60 Gen9 Server HPE ProLiant DL80 Gen9 Server HPE ProLiant ML110 Gen9 Server HPE ProLiant ML150 Gen9 Server HPE ProLiant ML350 Gen9 Server HPE ProLiant ML30 Gen9 Server HPE ProLiant XL230a Gen9 Server HPE ProLiant XL250a Gen9 Server HPE ProLiant XL730f Gen9 Server HPE ProLiant XL750f Gen9 Server HPE ProLiant XL170r Gen9 Server HPE ProLiant XL190r Gen9 Server HPE ProLiant XL450 Gen9 Server
A fix has been implemented in Service Pack for ProLiant (SPP) Version 2017.04.0 or upgrade the HPE Smart Array controller to firmware version 5.04 available at: http://h20565.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=1008647810&swLangOid=8&swEnvOid=4231 Important: Do not replace system board or hard drives. Perform the actions detailed in the Resolution. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .