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Document Version Release Date Details 2 08/24/2017 Solution for VMware ESXi 6.0 has been added. 1 04/03/2017 Original Document Release. On any HPE ProLiant server running VMware ESXi 5.0, VMware ESXi 5.1, VMware ESXi 5.5 or VMware ESXi 6.0, and configured with either of the network adapters listed in the Scope section below, a Purple Screen of Death (PSOD) may occur, and a PF Exception 14 may be seen in the VMware logs, indicating an issue with the bnx2x driver: Kernel Dump Info: ================= 2017-02-08T11:08:21.524Z cpu13:32902)@BlueScreen: #PF Exception 14 in world 32902:helper11-0 IP 0x418017400393 addr 0x0 PTEs:0x4f3fdeb027;0xcba645027;0xbfffffffff001; 2017-02-08T11:08:21.524Z cpu13:32902)Code start: 0x418017200000 VMK uptime: 22:21:11:07.402 2017-02-08T11:08:21.525Z cpu13:32902)0x43914431bb60:[0x418017400393]UplinkTreeChooseRxQueueFromDynamicPools@vmkernel#nover+0x80f stack: 2017-02-08T11:08:21.525Z cpu13:32902)0x43914431bdf0:[0x4180174054b1]UplinkLB_LoadBalanceCB@vmkernel#nover+0x12d1 stack: 0x4391550a7100 2017-02-08T11:08:21.525Z cpu13:32902)0x43914431bf00:[0x4180173f83d3]UplinkAsyncProcessCallsHelperCB@vmkernel#nover+0x13f stack: 0x430452 2017-02-08T11:08:21.526Z cpu13:32902)0x43914431bf30:[0x41801725009e]helpFunc@vmkernel#nover+0x3c2 stack: 0x0 2017-02-08T11:08:21.526Z cpu13:32902)0x43914431bfd0:[0x418017414a3e]CpuSched_StartWorld@vmkernel#nover+0xa2 stack: 0x0 2017-02-08T11:08:21.530Z cpu13:32902)base fs=0x0 gs=0x418043400000 Kgs=0x0 This issue has also been documented at VMware with the solution referenced in this Customer Advisory: http://kb.vmware.com/kb/2114745
Any HPE ProLiant server running VMware ESXi 5.0, VMware ESXi 5.1, VMware ESXi 5.5 or VMware ESXi 6.0, and configured with either of the following network adapters: HPE FlexFabric 20Gb 2-port 630FLB Adapter HPE FlexFabric 20Gb 2-port 630M Adapter
To fix this issue on VMware ESXi 6.0, update to the following components: HPE QLogic NX2 Online Firmware Upgrade Utility for VMware Version 1.18.22(12 jul 2017): http://hpsc-pro-site1-athp.austin.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7283309&swItemId=MTX_792eab907b25468d8df18589f7&swEnvOid=4183 HPE QLogic NX2 10/20GbE Multifunction Drivers for VMware vSphere 6.0/6.5 Version 2017.07.07(12 jul 2017): http://hpsc-pro-site1-athp.austin.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7283309&swItemId=MTX_733a23ebea8242f9b20c12c702&swEnvOid=4183 HPE is no longer supplying new network driver/firmware releases for VMware ESXi 5.5, to get drivers for VMware ESXi 5.5, go to the VMware website to download the latest release of these drivers from VMware directly. A VMware agreement may need to be supplied to download the bnx2x needed version. Download VMware ESXi 5.5 bnx2x 2.713.30.v55.5 NIC Driver CD for QLogic Network/iSCSI/FCoE Driver Set: https://my.vmware.com/web/vmware/details?downloadGroup=DT-ESX55-QLOGIC-BNX2X-271330V554&productId=352 As a workaround: Change the setting using vsish as follows: [root@htb-1n-eng-dhcp181:~] vsish -e set /config/Net/intOpts/NetNetqRxQueueAllowPreemptible 0 0 [root@htb-1n-eng-dhcp181:~] vsish -e get /config/Net/intOpts/NetNetqRxQueueAllowPreemptible Vmkernel Config Option { Default value:1 Min value:0 Max value:1 Current value:0 hidden config option:1 Description:Allow pre-emptible netq usage in supported uplinks } Note: The issue may still occur with the above resolution in some cases depending on the environment and timing. AND/OR Change the Latency sensitivity of the virtual machine to normal to prevent any further occurrence of the Purple Screen of Death (PSOD). Note: The host failing with a Purple Screen of Death (PSOD) has the virtual machine configured for High Latency sensitivity. To change the latency sensitivity option for a virtual machine using the Web Client: Navigate to the Virtual Machine. Go to Edit Settings. Go to VM Options. Go to Advanced. Go to Latency Sensitivity. Click Normal. This advisory will be updated, when additional solutions become available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form . NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .