Symptoms

Gen6 nodes may report BBU failures similar to the following: Message: Battery Test Failure: Replace the battery backup unit in chassis JAC#########89 slot # as soon as possible.

Cause

Battery tests may fail for the following reasons: 1. The battery was replaced, and after replacement, the firmware shows as version 00.00.2. The battery did not have a chance to fully charge before the automatic test was started.

Resolution

Download the latest Node Firmware Package (NFP) and upgrade the firmware on the node. The latest NFP can be downloaded from the link below:https://www.dell.com/support/home/en-us/product-support/product/isilon/driversThis can be performed internally, by a CE, or PS.---------------------------------------------------------------- Once it is upgraded verified by running the following command. # isi upgrade firmware devices|egrep "bcc|mongoose" In OneFS 8.2 and above, to initiate a manual battery test run the following command on the affected node: # isi_hwmon -s In OneFS version 8.1.2.x, initiate a manual battery test by running the following commands directly on the affected node: # isi services -a isi_hwmon disable # mv /var/log/nvram.xml /var/log/nvram.xml.old # isi services -a isi_hwmon enable The test will start within 10 minutes of running the above commands and can be verified by running the following command: # grep -i "battery test" /var/log/isi_hwmon.log EXAMPLE Output: 2020-08-04T13:57:07-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Starting battery test 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Battery test has completed 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Battery Test Error Code: 0 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Battery Test Error Mask: 0 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Battery test passed 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Next test is scheduled for: Sat Aug 15 00:08:57 2020 2020-08-04T14:08:57-04:00 <3.5> RTANASISI04-15 isi_hwmon[14322]: Clearing BIST results DO NOT REBOOT THE NODE DURING THE TEST! The test takes a minimum of 12 minutes to run, it can run for several hours.The status and results can be verified with the same command: # grep -i "battery test" /var/log/isi_hwmon.log The relevant results are "Battery test has completed/passed/failed." The test always reports: Battery test has completed and another line after that reports Battery test passed or failed.

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