Symptoms

A Virtual Machine (VM) client on Avamar cannot be deleted or retired if the vCenter could not provide its Universally Unique Identifier (UUID) during creation: admin@ave:~/>: mccli client delete --name=/vCenterHostName/VirtualMachines/VM_Client_HostName 1,22240,Client delete failed. Attribute Value --------- ---------------------------------------------------------------------------------------- payload <payload domain="/vCenterHostName/VirtualMachines" msg="Cannot find the vm from VC cache."> <appdircomponent contact="" directory="/vCenterHostName/VirtualMachines" email="" id="0575fbcb0c7af01e82252b46a615d5b0cfbcb892" location="0575fbcb0c7af01e82252b46a615d5b0cfbcb892" name="VM_Client_HostName_n5CGj8bMNaqDgz0F8eyU4g" phone=""/></payload>

Cause

A vCenter may "autoadd" a VM without a UUID. The root cause is unknown.

Resolution

Customers: Create a Service Request referencing the summary information above. Partners and Support: See the "Partner Notes" section for workaround details.

Support Cases