Symptoms

Unisphere UI is showing the following alert: Support Credentials Cannot validate credentials. Please check your network settings. Support Contracts Need Support Credentials to get the contract information. Attempting to Check the Support Credential shows the following alert: The support credentials have been saved, but cannot be validated because the SSO server is unreachable. Check your network setting like DNS, proxy, firewall and etc. Click Verify to check your credentials again after network problem is solved. You could still atttempt configuring ESRS even not validated. Dell Unity networking articles below were checked also:Dell Unity: ESRS Master Knowledgebase Article (User Correctable)(Requires a Dell Support account to view this article)Dell Unity: Network Ports Complete list. (User Correctable)

Cause

DNS not correctly configured on the array

Resolution

Configure DNS Servers for the array.This can be done from the Unisphere UI > Settings > Management > DNS Servers. Example:

Support Cases