Symptoms

New Configuration SMB User Cannot FTP to a unity array when the home directory restriction is enabled. ftp> user domainuser1@example.com ---> USER domainuser1@example.com 331 Password required for domainuser1@example.com. Password: ---> PASS XXXX 550 Can't change to home directory. Login failed. ftp> bye ---> QUIT 221 Goodbye.

Cause

In the Unity MMC Home Directory Feature the NETBIOS name must only contain a NETBIOS Name. If an FQDN is specified in this field, the FTP connection results in an error. Invalid Configuration:Fully Qualified Domain name specified in the NETBIOS Domain field

Resolution

Specify the NetBIOS name in the Home Directory Feature.In the Unity MMC Home Directory Feature the NETBIOS name must only contain a NETBIOS Name. Example:Correct Configuration:

Support Cases