Symptoms

Unable to launch Unisphere after installation as the deployment is failing with errors: Failed to deploy common-em0.ear Installation is fine without errors but after installation SMAS never comes up. Pre-requisites look good: Appropriate version of symcli installedSymcfg discover successfulHosts file configured fineRAM and Disk space appropriateOS is compatible as per Elabnavigator Here are the deployment failure errors: 2021-06-03 16:07:39,972 INFO [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.getLine(): Caused by: org.postgresql.util.PSQLException: FATAL: invalid value for parameter \"TimeZone\": \"time_zone\""}}}}}}}}}}}} 2021-06-03 16:07:40,299 INFO [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.attemptDeployingArchive(): Error stream common-em0.ear 2021-06-03 16:07:40,301 ERROR [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.attemptDeployingArchive(): Failed to deploy common-em0.ear with exit value 1 2021-06-03 16:07:40,304 ERROR [com.emc.em.deployer.ServerManagerService] (EJB default - 1) ServerManagerService.deployArchive(): failed to attempt deploying with controller status failed 2021-06-03 16:07:40,304 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deployArchive(): Failed to deploy common-em0.ear 2021-06-03 16:07:40,305 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deployArchives(): Failed to deploy archive common-em 2021-06-03 16:07:40,305 ERROR [com.emc.em.deployer.DeployService] (EJB default - 1) DeployService.deploy(): Failed to deploy: com.emc.em.deployer.DeployServiceException: Failed to deploy common-em0.ear The following were also tried while troubleshooting the issue: Messages logs do not have any significant errors which might contribute to this situationIn the customer environment, I tried changing the time zone to EST and did a fresh install which too failed with the same errorTried installing it under the default and non-default location still it failed with the same error.Postgres permissions look good, that is, The below commands returns appropriate results [root@redhat ~]# cat /etc/passwd |grep postgres postgres:x:1001:1001::/home/postgres:/bin/bash [root@redhat ~]# cat /etc/group |grep postgres postgres:x:1001: A repro in another Red Hat Enterprise Linux worked fine

Cause

Finally the following error was found in postgres.log which indicates that "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone" does not have appropriate permission. 2021-06-03 15:07:39 GMT:127.0.0.1(40294):smasinfra@common:[4167]:LOG: could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied 2021-06-03 15:07:39 GMT:127.0.0.1(40294):smasinfra@common:[4167]:FATAL: invalid value for parameter "TimeZone": "time_zone" 2021-06-03 15:07:39 GMT:127.0.0.1(40296):smasinfra@common:[4168]:LOG: could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied 2021-06-03 15:07:39 GMT:127.0.0.1(40296):smasinfra@common:[4168]:FATAL: invalid value for parameter "TimeZone": "time_zone" 2021-06-03 15:07:39 GMT:127.0.0.1(40298):smasinfra@common:[4169]:LOG: could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied 2021-06-03 15:07:39 GMT:127.0.0.1(40298):smasinfra@common:[4169]:FATAL: invalid value for parameter "TimeZone": "time_zone" 2021-06-03 15:07:39 GMT:127.0.0.1(40300):smasinfra@common:[4171]:LOG: could not open directory "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone": Permission denied 2021-06-03 15:07:39 GMT:127.0.0.1(40300):smasinfra@common:[4171]:FATAL: invalid value for parameter "TimeZone": "time_zone"

Resolution

Linux admin provided appropriate permissions to "/opt/emc/SMAS/jboss/standalone/data/pgsql/share/postgresql/timezone," and SMAS was started fine.

Support Cases