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The volume from the internal speakers exhibits the following issues: The volume intermittently goes up or down while playing music or video on the laptop. The volume issue is seen across multiple media applications. For Example: YouTube YouTube Music Amazon Music Soundcloud and so on. The issue is most apparent when listening to the laptops integrated speakers. The issue is not seen when listening using Bluetooth audio devices, headphohnes, or external speakers. Affected Platform: XPS Googlebook DX13267 Affected Operating System: Googlebook Operating System (OS)
The audio tuning parameters have been adjusted to improve overall audio quality and reduce the speakers accoustic rattle. Under certain audio content and playback conditions these parameters cause a noticeable fluctuation in the speakers volume. This is particularly apparent in vocal and piano frequency ranges.
Workaround: Option One : Switch the volume from the internal speakers to external sources. (For Example: Bluetooth audio devices, headphones, or external speakers.) Option Two : Reduce the volume for the internal speaker to between 50 and 60 percent. (It can minimize the volume fluctuation that is heard.) Long-Term Solution: Engineering is working to update the tuning parameters to optimize the audio performace and to eliminate the unintended volume fluctuations. It is to be released through an over-the-air (OTA) software update from Google. The update is expected to be released by December 04, 2026.
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