Symptoms

 An RMAN backup for Oracle on a Windows or UNIX based Avamar client fails with the following error: 2012-12-10 23:18:11 avoracle Info <7067>: Creating manager for snapview 2012-12-10 23:18:11 avoracle Info <6686>: Process 7064 (C:\Program Files\avs\bin\avtar) for workorder oracle-10.105.197.8_oracle-1355151600079#0 started 2012-12-10 23:18:11 avoracle Info <10684>: Setting ctl message version to 2 (from 1) 2012-12-10 23:20:41 avoracle Error <12323>: Timeout on wait for sub-process 2012-12-10 23:21:27 avoracle Info <6688>: Process 7064 (C:\Program Files\avs\bin\avtar) finished (code 0: Success) 2012-12-10 23:21:29 avoracle Error <7011>: Unable to successfully process snapview workorder because of No error

Cause

Backup of a (possibly large) database fails with a SnapView timeout. The avtar process has a specified wait time for avoracle to create the SnapView.If the SnapView creation time exceeds the specified wait time, the backup fails with avoracle Error <12323>: Timeout on wait for sub-process.If the SnapView creation time is more than the avtar wait timeout time of 180 seconds, the backup fails with the following error message: 2012-12-10 23:20:41 avoracle Error <12323>: Timeout on wait for sub-process.

Resolution

The workaround for this issue is to set the [avoracle]subprocesstimeoutsecs option to 300. Edit the Dataset > Options tab, and select the correct Plugin type, click More. The dialog box expands to display the Enter Attribute and Enter Attribute Value fields. Type [avoracle]subprocesstimeoutsecs in the Enter Attribute field.Type 300 in the Enter Attribute Value field.Click the "+."Click OK.

Support Cases