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The affected drive may exhibit one or more of the following symptoms: The drive enters a Drive Not Ready (DNR) state and does not become ready during initialization. Multiple seek retries may occur during power-on. The drive may be unable to load or upload its internal microcode. One or more of the following hardware error sense codes may be reported: 04-4C-91 : CS1 read error (microcode read error during a read operation) 04-4C-95 : Microcode read error during a seek operation 04-4C-E0 : Internal calibration failure 04-44-82 : Internal reboot triggered by a hardware error
Voltage sensitivity.
Toshiba has released updated firmware that mitigates this issue. Firmware version EF0A applies to the affected AL15SE drive models listed below. Firmware version EF82 applies only to model AL15SEB09EQY . Note: A complete system power cycle is required following the Toshiba AL15SE firmware update to EF0A to activate the new firmware. The firmware packages are available for download from Dell Support. Dell Part Number Model Number Capacity Fixed Firmware Version DJY4Y AL15SEB18EPY 1.8TB EF0A K9GY7 AL15SEB24EPY 2.4TB EF0A 0WRRF AL15SEB18EQY 1.8TB EF0A F9NWJ AL15SEB24EQY 2.4TB EF0A GWFRY AL15SEB030NY 300GB EF0A 4WX8Y AL15SEB060NY 600GB EF0A 01M0D AL15SEB120NY 1.2TB EF0A R04D9 AL15SEB09EQY 900GB EF82
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