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When an Alienware 15 DA15260 or Alienware 15 DA15265 is connected to a Wi-Fi network, tests in SupportAssist for Home PCs may appear to not cancel correctly. From the affected computer, open Dell SupportAssist version 5.0, go to the Support tab, then click the Get Started button under Test my hardware . Click Run Test on the right side of the wireless network card device, under Communication Devices . Click the Start button, then click the Cancel button. From the History page, the test shows Completed instead of Canceled . Affected Platforms: Alienware 15 DA15260 Alienware 15 DA15265 Affected Software: SupportAssist for Home PCs version 5.0
This happens because the network test has no user interaction. SupportAssist for Home PCs is only expected to show a network list.
The engineering department is working on a fix to be released in SupportAssist for Home PCs version 5.1 and later. The updated SupportAssist for Home PCs is posted to the computer's support page once it is made available. SupportAssist version 5.1 is expected to be released on May 29, 2026.
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