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The /ifs/data/Isilon_Support/ directory contains a huge amount of data. isilon-1:# du -sh * 10T Isilon_Support Example of the files or folders you may see. The exact contents will vary from one cluster to the next. ===========================isilon-1# cd /ifs/data/Isilon_Support isilon-1# ls -ls total 308644 2 drwx------ 2 root wheel 29 Nov 22 09:37 321999888 2 drwx------ 2 root wheel 0 Nov 22 09:35 SR123456789 2 drwx------ 2 root wheel 29 Nov 22 09:37 SR321999888 2 drwxr-xr-x + 3 root wheel 35 Feb 24 2025 datamover 26 -rw-r--r-- 1 root wheel 18 Jun 25 14:56 last_full_gather 66 drwxr-x--- + 2 root wheel 12292 Nov 25 07:18 pkg 154154 -rw------- 1 root wheel 104857600 Jul 1 16:35 random-data.bin 34 drwx------ 2 root wheel 232 Jul 2 13:57 root_files 2 drwx------ 3 root wheel 69 Oct 17 08:22 shadowstoremover 26 -rw------- 1 root wheel 396 Sep 26 10:17 snapshot_progress1.out 2 -rw------- 1 root wheel 104857600 Jul 1 16:35 sparse-file.bin 74 -rw------- 1 root wheel 19510 Oct 17 08:14 sstore_mover2023-12-10_v4.sh 2 drwx------ 2 root wheel 0 Nov 22 09:36 temp_hold 154178 -rw------- 1 root wheel 104857600 Jul 1 16:35 zero-padded.bin 34 drwxrwx--- 17 root wheel 666 Dec 17 15:30 DnuhRv4nS3dK7t99 34 drwxrwx--- 16 root wheel 638 Dec 3 18:53 HESNSJALghQbQYX1 2 drwxrwx--- 4 root wheel 134 Dec 3 01:29 JMBfwstNHvjfx0AC 2 drwxrwx--- 4 root wheel 134 Sep 5 20:58 TM7d8ljvQ4FTMQns On a new cluster, only the following files and directories are present: ps9500x3-2# cd /ifs/data/Isilon_Support/ ps9500x3-2# ls -lh total 68 drwxr-xr-x + 3 root wheel 35B Mar 21 2025 datamover (Used by SmartSync for data replication, backup, and migration) drwxr-x--- + 2 root wheel 12K Nov 25 07:18 pkg (Cluster logs and telemetry files are stored here)
The "/ifs/data/Isilon_Support/pkg" directory is the default location to write the log gather packages. Those files and packages are used for troubleshooting and technical support. This directory should not be removed. The "/ifs/data/Isilon_Support/datamover" directory is the directory that stores data for the Data Mover service, a component of SmartSync. SmartSync is used for data migration and backup. This directory should not be removed. All other files and folders within "/ifs/data/Isilon_Support/" were created throughout the lifetime of the cluster by either Dell Technical Support or the cluster Administrators. Dell Technical Support often uses "/ifs/data/Isilon_Support/" as a temporary holding place for troubleshooting scripts, test files, and temporary backup folders. By policy, Dell Support personnel are not allowed to delete data from a cluster, so unneeded files are often moved to this directory as a precaution.
It is at the discretion of the cluster Administrator to remove the extra data within the Isilon_Support folder. Keep in mind, if there are active Support Cases with Dell Technical Support, some of the files or folders within "/ifs/data/Isilon_Support/" may be needed. If there are any Questions or Concerns, contact Dell Technical Support .
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