Symptoms

Affected Docking Stations: WD19WD19SWD19DCWD19DCSWD19TBWD19TBSTB18DCTB16 End users may try to use a Type-C charging adapter that did not come with the dock to power it. The female type-C port on the dock is only for connecting peripherals. It does not provide power to the system, though the system continues to run off its own battery, and no error message is displayed. (Figure 1: Dell Dock Ports)

Cause

The dock was designed to work only with the AC adapter that was included with it.

Resolution

The dock was designed to work only with the AC adapter included with it. This adapter should be plugged into the correct port marked with the power plug icon, circled in green in Figure 1. The Type-C port circled in red, is only for attaching peripherals.

Support Cases