Symptoms

While running a NAS quick recovery, a CIFS share, configured as a generic array asset source does not show up in the list of eligible targets. 

Cause

There is a code defect in version 19.19 and lower which prevents share assets from being displayed as eligible targets in quick recovery.

Resolution

The issue has been resolved in the PowerProtect release 19.20.0-18. Install the latest PowerProtect Data Manager release to resolve the symptom. If required, contact Dell Support for assistance or any further questions. The newest available releases are available on the PowerProtect Data Manager Drivers & Downloads page.

Support Cases