Symptoms

Unexpected system reboot without prior warning.Alert generated with Event ID: EVT-ENVIRONMENT-00051.Event message: "Critical hardware failure caused an unexpected system shut down."Additional information may include: "Cause=Undetermined voltage fault is detected."System may exhibit unstable or unpredictable behavior post-reboot. Example of generated Alert: Event Id: EVT-ENVIRONMENT-00051 Event Message: Critical hardware failure caused an unexpected system shut down. Object: Enclosure=1 Additional Information: Cause=Undetermined voltage fault is detected Event Description: A critical failure has been detected in one or more chassis components. The system may exhibit unexpected behavior.

Cause

A critical failure occurred in one or more chassis components, triggering an automatic system reboot. The fault is typically associated with an undetermined voltage issue, and the specific component responsible is not identified in the alert. 

Resolution

Collect a Support Bundle from the affected Data Domain system.Open a Service Request with your contracted Support Provider.Provide the Support Bundle and Event ID (EVT-ENVIRONMENT-00051) to assist with root cause analysis and resolution.

Support Cases