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The scheduled report fails when " Canceled & Skipped " is selected. A report template that includes the Job status " Canceled & Skipped " and is scheduled to send email notifications does not run as expected. Scheduled execution never completes. Running the same report manually sends the email successfully. The reporting-generator.log records an XML parsing error. 2025-12-24T00:00:00.059Z ERROR [7877] [report-thread-2] [Trace_ID: 6a346b9afd0b488b] [c.e.a.common.xml.XMLParser.parse] - Stack Trace: org.xml.sax.SAXParseException: The reference to entity "Skipped" must end with the ';' delimiter.
Improper XML Entity Encoding in Scheduled Report Configuration The report template saves the Job status filter "Canceled & Skipped" as raw label text in the XML payload. The ampersand (&) was not escaped to &, resulting in malformed XML that the parser could not process during scheduled execution. Contributing Factors The filter persisted as literal text "Canceled & Skipped" without XML escaping. XML payload is generated with an unescaped ampersand, violating XML syntax rules. Scheduled report execution relies on an XML‑based API (Application Programming Interface) path that parses the malformed payload. Manual report runs use a different API path, bypassing the faulty XML parsing.
Fix scheduled report failure for " Canceled & Skipped " filter. Permanent fix This is a known issue, which is fixed in PPDM version 19.23 or 19.22 patch 1. Step‑by‑step remediation Open the report template in the PPDM UI. Navigate to the Job status filter. Temporarily clear the Canceled & Skipped option and save the template. Reopen the same template, reselect Canceled & Skipped , and save again. Verification Run the report manually and verify that the email is sent. Wait for the next schedule and confirm that the email is delivered without errors. Check reporting-generator.log for the absence of the XML parsing error. CAUTION: Editing the template overwrites the existing configuration. Ensure that you have a backup or note of the original settings before making changes. NOTE: This procedure only updates the XML serialization. No other system components are affected. WARNING: If the issue persists after following these steps, contact Dell Support with the log excerpt and template details.
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