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Dell laptops may stop responding or show a back screen when calling the Teams meeting. Computers need a force shutdown to recover from the issue. Affected Platforms: Dell Pro Max 14 Premium MA14250 Dell Pro Max 16 Plus MB16250 Dell Pro Max 16 Premium MA16250 Dell Pro Max 18 Plus MB18250 Latitude 7450 Precision 5690
No cause information is available.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the Intel Arc Graphics Driver and Intel Graphics Software Application to version 32.0.101.8132 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide .
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