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Linux file backups fail with errors similar to the following below: adm.2025-11-25.0.log.gz: 2025-11-25T11:43:05.172Z ERROR [] [adm-backup-session-monitoring-interceptor-223978] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxx;EXEC_ID:xxxx][] [c.d.p.a.n.d.e.b.s.m.MonitorTaskProgress.process(203)] - Api Exception occurred while monitoring Task progress for context id: xxx from host 10.x.x.x with exception com.emc.dpsg.ecdm.adm.schema.client.ApiException: INTERNAL SERVER ERROR adm.2025-11-25.0.log.gz: 2025-11-25T17:46:09.485Z ERROR [] [adm-backup-session-creation-interceptor-3848] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:xxxx;EXEC_ID:xxxx][] [c.d.p.a.n.s.b.s.c.FileSystemPayloadBuilderImpl.buildBackupPayload(122)] - Unable to build backup payload for FS, failed with an error: com.emc.dpsg.ecdm.adm.shared.exception.BadRequestException: Host SVR.PPDM.COM may not have been properly registered with the server adm.2025-12-18.2.log.gz: 2025-12-19T01:00:33.326Z ERROR [] [adm-backup-session-creation-interceptor-53] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:875e5d73412d1406;EXEC_ID:88f114725955ecf3][] [c.e.d.e.a.s.s.p.BackupUtils.lambda$1(135)] - Host was not found to be in a valid state, phase=Optional[SENDCERT] adm.2025-12-18.2.log.gz: 2025-12-19T01:00:33.326Z ERROR [] [adm-backup-session-creation-interceptor-53] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:875e5d73412d1406;EXEC_ID:88f114725955ecf3][] [c.d.p.a.n.s.b.s.c.FileSystemPayloadBuilderImpl.buildBackupPayload(119)] - Unable to build backup payload for FS, failed with an error: com.emc.dpsg.ecdm.adm.shared.exception.BadRequestException: Host PPDM.DELL.com may not have been properly registered with the server
Root cause is unknown. PPDM agent installation may have been incorrectly installed or become corrupted over time.
Uninstall and reinstall the PPDM Linux agent on the affected servers. The procedures are documented in the "Installing and uninstalling the File System agent on AIX" section in the PowerProtect Data Manager File System User Guide. Uninstall the File System agent on Linux Install the File System agent on Linux
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