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This issue occurs on Dell Automation Platform 1.0 - 1.2 for on-premises deployments. Connection-status is utilized in the Dell Automation Platform Orchestrator in various sections, for example: Administration/Entitlement When deploying Dell Private Cloud blueprints When querying the API https://<orchestratorfqdn>/api/v2/eo-init/entitlements/connection-status an HTTP 500 error is reported. { "http_status_code": 500, "messages": [ { "message": "Failed to get entitlement connection status", "severity": "ERROR" } ] }
This HTTP 500 error occurs due to a misconfiguration in Dell Secure Remote Services in the Dell Automation Platform Orchestrator.
Fix: This issue is scheduled to be resolved in Dell Automation Platform 2.0. Workaround: To resolve this misconfiguration, a script is attached to this article which resets the Secure Remote Services within the Dell Automation Platform Orchestrator. Download the attached script, transfer it to the system that the Dell Automation Platform deployed on and extract the downloaded script. Change the execution bit of the file to be executable For example: chmod +x connectionstatus.sh Start an interactive root shell For example: sudo -s (supply the password when prompted) Run the script (you must supply the namespace that the orchestrator is deployed in) For example: . /connectionstatus.sh -n <namespace> Once the script completes retry the Secure Remote Services connection if wanted and once complete, validate that the connection-status API returns an HTTP200 value (or at least not an HTTP500 error) Example of the script being ran dap-server:/home/mystic # ./connectionstatus.sh -n dapo Cleaning up ese data on namespace dapo Scaling down product svc pod on namespace dapo deployment.apps/hzp-product-svc scaled Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Pod hzp-product-svc-78d6d6cc5d-drmsz still exist, waiting... Scaling up product svc pod on namespace dapo deployment.apps/hzp-product-svc scaled Waiting for deployment "hzp-product-svc" rollout to finish: 0 of 1 updated replicas are available... deployment "hzp-product-svc" successfully rolled out All process completed successfully
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