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Dell Pro 14 Plus PB14250 may stop responding with a black screen. The issue occurs after Restarting message disappears. The Dell logo may not appear, and pressing the power button or caps lock key may not respond. Affected Configuration: Dell Pro 14 Plus PB14250 with a DW5934 Card Affected Operating System: Windows 11 Version Earlier Than 26100.4946 Affected Driver Version: Wireless WAN Driver Version 0.1.0.28
No cause information is available.
Press the power button for four seconds to force shutdown the computer. To prevent the issue from recurring, use the following solution or another option: Solution: Update to the latest OS 26200.7171 and download and install the hotfix: Go to Settings , select Windows Update , and click Check for updates . Refer to the following Microsoft document, download and install the hotfix: https://support.microsoft.com/topic/november-11-2025-kb5068861-os-builds-26200-7171-and-26100-7171-2e0512e4-3ad4-4da6-958c-a468a1af949e#id0enbd=catalog Option: Rollback to the previous DW5934 driver 0.1.0.26_A05: Download Dell Wireless 5934e and Qualcomm Snapdragon X72 Firmware and GNSS/GPS Driver version 0.1.0.26_A05. Go to Control Panel , Programs , Programs and Features . Locate and right click DW5934e Snapdragon X72 5G and select Uninstall . Install Dell Wireless 5934e and Qualcomm Snapdragon X72 Firmware and GNSS/GPS Driver version 0.1.0.26_A05. Note: For how to download and install the driver, refer to the Driver Update Guide .
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