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IDPA LDAP processes require the LDAP root password to be run, changing the certificate or changing the LDAP user password. If the root password is not known, then other process cannot be run.
The LDAP root password is set when the IDPA was deployed and may not be known to the current team that is running IDPA.
NOTE: A fix for this issue has been added to the goidpa tool, follow the below KB to install goidpa: PowerProtect Data Protection Appliance: GoIDPA tool Then run the following command on the ACM: ./goidpa appliance ldap root-password NOTE: If the issue persists, contact Dell Support for further assistance.
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