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Packet loss or slow network speed may be observed. The issue occurs when integrated RJ45 Ethernet interface is used to ping any website address or server IP address with Command Prompt. One of the following symptoms may also occur: Slow Ethernet Connection Slow Ethernet Performance Poor Internet Speed Packet Loss on Ethernet Port Affected Platforms: Dell Pro 14 Plus PB14250 Dell Pro 16 Plus PB16250
The cause is related to the Intel LAN driver.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to Back Up and Recovery . Connect the AC adapter. Updating the Intel PCIe Ethernet Controller Driver to version 20.0.3.21, A05 or later on the computer resolves the issue. To download and install the driver, refer to the Driver Update Guide .
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