Loading...
Loading...
The laptops keyboard backlight is always off. The backlight cannot be turned on using hotkeys or the BIOS setup. This occurs after updating the BIOS to version 1.5.0. Affected Platform: Dell 16 Premium DA16250
The issue is with BIOS version 1.5.0.
Note: Before starting the update, perform the following: Back up all personal data. For more information, refer to: Back Up and Recovery Connect the AC adapter. Updating the BIOS to version 1.6.2 or later on the laptop resolves the issue. To download and install the Dell_Premium_DA16250_1.6.2.exe file, refer to: The Driver Update Guide
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.