Symptoms

VxRail Plugin Internet Upgrade show Available updates as 'Unknown Status'. Not able to download any upgrade bundles from Dell sites. From short.term.log can find 'No Dell Identiy account has been logged-in' as below, 2025-07-01T10:47:07.426Z <1c45b39490171cbb7e96034a59c467a0> do-eservices [ERROR] <140108834535104> token_service.py get_di_access_token() (30): No Dell Identi y account has been logged-in: {""ErrorCode"":""ACCESS_NOT_CONFIGURED"",""Message"":""Access not configured. Try again.""}" " 2025-07-01T10:47:07.426Z <1c45b39490171cbb7e96034a59c467a0> do-eservices [ERROR] <140108834535104> downloadfile.py post() (79): " Traceback (most recent call last):" File ""/home/app/api/rest/download/endpoint/downloadfile.py"", line 76, in post" res = submit_download_task(request_json['url'])" ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^" File ""/home/app/api/task/download_task_api.py"", line 48, in submit_download_task" raise NoSupportAccountCredential()" api.task.download_task_api.NoSupportAccountCredential" 2025-07-01T10:47:07.427Z <1c45b39490171cbb7e96034a59c467a0> do-eservices [ERROR] <140108834535104> app.py log_exception() (1744): Exception on /eservices/down load [POST]" Traceback (most recent call last):" File ""/home/app/api/rest/download/endpoint/downloadfile.py"", line 76, in post" res = submit_download_task(request_json['url'])" ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^" File ""/home/app/api/task/download_task_api.py"", line 48, in submit_download_task" raise NoSupportAccountCredential()" api.task.download_task_api.NoSupportAccountCredential" " During handling of the above exception, another exception occurred:" " Traceback (most recent call last):" File ""/usr/local/venv/lib64/python3.11/site-packages/flask/app.py"", line 1823, in full_dispatch_request" rv = self.dispatch_request()" ^^^^^^^^^^^^^^^^^^^^^^^" File ""/usr/local/venv/lib64/python3.11/site-packages/flask/app.py"", line 1799, in dispatch_request" return self.ensure_sync(self.view_functions[rule.endpoint])(**view_args)" ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^" File ""/usr/local/venv/lib64/python3.11/site-packages/flask_restx/api.py"", line 402, in wrapper" resp = resource(*args, **kwargs)" ^^^^^^^^^^^^^^^^^^^^^^^^^" File ""/usr/local/venv/lib64/python3.11/site-packages/flask/views.py"", line 107, in view" return current_app.ensure_sync(self.dispatch_request)(**kwargs)" ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^" File ""/usr/local/venv/lib64/python3.11/site-packages/flask_restx/resource.py"", line 41, in dispatch_request" resp = meth(*args, **kwargs)" ^^^^^^^^^^^^^^^^^^^^^" File ""/home/app/api/rest/download/endpoint/downloadfile.py"", line 80, in post" raise AppError(inner_error=ex)" api.rest.error.AppError: 500 Internal Server Error: No Support Account Provided"

Cause

In VxRail 8.0.330 Dell Identity has been introduced, replacing NGSSO.Updating the cluster to VxRail 8.0.330 or later requires the existing Dell Support Account details to be reauthenticated to work with the new Dell Identity mechanism.Use the 'Configure' option in the Dell Support Portal Access section of the VxRail vCenter plug-in to reconnect a Dell Support Account.

Resolution

Reconfigure Support Portal Access.

Support Cases