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A NativeEdge Endpoint 3.1 Server firmware upgrade after upgrading the NEOE to 3.1 can fail with a TPM resealing error. The Endpoint that attempted the firmware remains disconnected from the NativeEdge Orchestrator (NEO). Virtual Machines (VMs) or Deployments remain offline while the Endpoint remains in this state. If the upgrade is attempted on a NativeEdge Server Endpoint, the error "Reseal the keys from predicted PolicyOR to Normal PCR7" is seen on the Endpoint console.
Due to an error in the resealing logic, the firmware will upgrade but the Endpoint remains disconnected.
Fix: NativeEdge Engineering has created a dedicated EdgeOS hotfix to address this issue (3.1 Hotfix 2) This is a EdgeOS bundle, which must be applied on the Endpoint prior to attempting the 3.1 Firmware Upgrade. Workaround: Currently the only method available to recover a system that has encountered this issue is to initiate a Factory Reset via USB.
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