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NetWorker Virtual Edition (NVE) NvePlatformOsRollup fails, reporting "One or more nodes are not running SLES failed" The NVE /data01/avamar/repo/temp/NvePlatformOsRollup*/tmp/workflow.log reports: YYYY-MM-DD HH:mm:SS (TZ) 47180850010780 INFO: - - - - - - - END YYYY-MM-DD HH:mm:SS (TZ) 47180850010780 INFO: "uname -a", exit status=0 (success) YYYY-MM-DD HH:mm:SS (TZ) 47180850010780 INFO: os=unknown version=unknown update=unknown arch=x86_64 ... YYYY-MM-DD HH:mm:SS (TZ) 47180850010780 INFO: post: - One or more nodes are not running SLES failed
NOTE: The NVE rollup can fail with "One or more nodes are not running SLES" for various reasons. This article focuses on a specific scenario where the rootid passphrase is incorrect or corrupted. If the below symptoms do not apply, see the Additional Information section for other known causes. During the rollup, the NVE runs several commands to validate its authenticity. If these commands use SSH with the rootid . If the rootid is incorrect or corrupted it does not get the correct response so the rollup fails with "One or more nodes are not running SLES failed." The rootid passphrase is corrupted. The rollup runs several ssh -q -i /root/.ssh/rootid commands against the NVE to determine its authenticity. Due to the corrupted rootid file, the commands do not return the expected output, resulting in "One or more nodes are not running SLES." This can be validated by running the following command from a root shell on the NVE: ssh -q -i /root/.ssh/rootid -x -q -o ConnectTimeout=5 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no root@localhost uname -a You are prompted to enter the rootid passphrase that you previously set during an NVE upgrade. If the command is successful, the uname -a output is returned. For example: nve:~ # ssh -q -i /root/.ssh/rootid -x -q -o ConnectTimeout=5 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no root@localhost uname -a Enter passphrase for key '/root/.ssh/rootid': Linux nve 4.12.14-122.283-default #1 SMP Thu Nov 27 17:17:01 UTC 2025 (cddd1eb) x86_64 x86_64 x86_64 GNU/Linux nve:~ # If the prompt continuously asks you to reenter the rootid passphrase, or does not return the uname -a output it is either incorrect or corrupted. If the uname -a output is returned using the above command, see the other causes referenced in the Additional Information section of this article.
NOTE: The following process is from the NetWorker Virtual Edition Deployment Guide . See: Reset the ssh rootid passphrase . Log in to the NVE using SSH as an admin user. Switch to the root user by entering the command sudo su . Delete the rootid_key and the rootid_passphrase_encrypted files from the /usr/local/networker folder. For example, cd /usr/local/networker rm -rf rootid_key rootid_passphrase_encrypted Generate the rootid and adminkey the without passphrase using the following commands: ssh-keygen -q -t ecdsa -b 521 -N "" -C "root@`hostname`" -f /root/.ssh/rootid ssh-keygen -q -t ecdsa -b 521 -N "" -C "admin@`hostname`" -f /home/admin/.ssh/admin_key Enter yes , if it prompts to overwrite. Replace the /root/.ssh authorized_keys file with the newly created rootid.pub : cd /root/.ssh cp -p rootid.pub authorized_keys Validate that the following command returns the uname -a output. ssh -q -i /root/.ssh/rootid -x -q -o ConnectTimeout=5 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no root@localhost uname -a Also verify with the NVE's eth0 IP address: ip a ssh -q -i /root/.ssh/rootid -x -q -o ConnectTimeout=5 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no root@ IP_ADDRESS uname -a Return to the NetWorker Installation Manager web UI. Click Contact Support -> Retry Current Task . Monitor the rollup for completion. NOTE: It can take 10-30 minutes (or more) to finish applying the rollup. This depends on what other updates have been applied to the NVE previously, and how many system packages require changes. The NVE reboots during the rollup. It may be necessary to reauthenticate with the avinstaller web UI to validate that the rollup has been completed. WARNING: The process outlined in this article disables root passphrase protection. To reinforce security enhancements, upgrade to the next 19.12+ NetWorker release. 19.12+ versions include features designed to reenable encryption of the rootid using a passphrase, strengthening security measures. The NVE upgrade process reenables passphrase protection. There is currently no method outside of the NVE upgrade workflow to reenable passphrase protection.
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