Symptoms

The PPDM Cloud Tier job failed with "The service is unavailable. Try the operation again later" error. The export job log shows zuul service failed at forwarding due to the timeout of cloudmgr service. zuul.log: 2025-02-04T02:34:23.102Z ERROR [] [https-jsse-nio-8443-exec-17] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:a4a196c6ba3cd752;JOB_ID:89a03b78b618425a][] [c.e.b.z.f.e.ErrorFilter.run(83)] - cause : org.springframework.cloud.netflix.zuul.util.ZuulRuntimeException: com.netflix.zuul.exception.ZuulException: Forwarding error at org.springframework.cloud.netflix.zuul.filters.route.RibbonRoutingFilter.run(RibbonRoutingFilter.java:124) ...... Caused by: com.netflix.hystrix.exception.HystrixRuntimeException: cloudmgr timed-out and no fallback available. at com.netflix.hystrix.AbstractCommand$22.call(AbstractCommand.java:822)

Cause

The root cause of the issue is a timeout error in the cloudmgr service, which is causing the zuul service to fail when forwarding requests.

Resolution

To resolve the issue, perform the following steps to restart cloudmgr service: SSH to the PPDM, switch to the root user.Restart the cloudmgr service. cloudmgr restart Wait for several minutes, then retry the job. Verify that the issue has been successfully resolved by checking the job log for any errors. WARNING: If you are unsure or uncomfortable with these steps, contact Dell Support for assistance. CAUTION: Restarting the cloudmgr service may cause temporary downtime for cloud tiering or recall jobs. Ensure that there are no active jobs running before restarting the service.

Support Cases