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No Audio heard after updating the driver in Windows 11 An audio problem may be experienced after upgrading the audio driver. There is no sound heard from the device after successfully updating the audio driver to its most recent revision. There are no bangs or marks in the device manager application. However, no sound is heard when playing any media. (For example: Music, and Videos.) Note : This problem is only seen on those computers running version 24H2 of the Windows 11 operating system. Check the revision of Windows using the following steps: Press the Windows logo and R keys simultaneously and release to open a windows run box. Type winver and press the Enter key to open an About Windows information box. The information box provides the Version and Operating System build running on the device.
The audio driver is encountering a one-time installation error on Windows 11. (Version 24H2) This only occurs if the audio driver is being updated for the first time since November 2023.
Note: Administrator rights on the computer are required when making operating system changes or updating software. The following instructions are for uninstalling the audio device and then installing a new audio driver for the device: Open the computers Control Panel application: Click the Start Menu or search bar. Type Control Panel . Highlight the Control Panel in the results. Click open from the search returns. Click Uninstall a program to display a list of the programs and applications on the device: Computers use either the Cirrus High Definition Audio Driver or the Realtek Audio Driver . Locate the correct driver application in the list and right-click it. Select Uninstall from the menu that appears. Prompts for Administrator access depend on your account type. Use an Administrators Name and Password to continue. Follow the on-screen uninstall instructions. Restart the device and boot back into the operating system. Use the following tables to identify the audio driver required and follow these instructions to install the driver: How to Download and Install Dell Drivers Show all | Hide all Dell DCXXXXX Computers Table.1: Dell DCXXXXX Audio Drivers Product Model Driver Vendor Driver Version Dell 15 DC15250 Realtek 6.0.9835 or later Dell 15 DC15255 Realtek 6.0.9835 or later Dell Pro Essential Computers Table.2: Dell Pro Essential Audio Drivers Product Model Driver Vendor Driver Version Dell Pro 15 Essential PV15250 Realtek 6.0.9835 or later Dell Pro 15 Essential PV15255 Realtek 6.0.9835 or later Inspiron Computers Table.3: Inspiron Audio Drivers Product Model Driver Vendor Driver Version Inspiron 14 5420 Cirrus Logic 10.0.7.56 or later Realtek 6.0.9597.1 or later Inspiron 15 3511 Cirrus Logic 10.0.6.16 or later Realtek 6.0.9597.1 or later Inspiron 15 3520 Cirrus Logic 10.0.7.56 or later Realtek 6.0.9597.1 or later Inspiron 16 5620 Cirrus Logic 10.0.7.56 or later Inspiron 3020 Desktop Cirrus Logic 10.0.7.56 or later Inspiron 3020 Small Desktop Cirrus Logic 10.0.7.56 or later Inspiron 3910 Cirrus Logic 10.0.6.16 or later Inspiron 24 5410 All-in-One Realtek 6.0.9597.1 or later Inspiron 24 5411 All-in-One Realtek 6.0.9597.1 or later Inspiron 24 5415 All-in-One Realtek 6.0.9597.1 or later Inspiron 27 7710 All-in-One Realtek 6.0.9597.1 or later Inspiron 13 5310 Realtek 6.0.9597.1 or later Inspiron 13 5320 Realtek 6.0.9597.1 or later Inspiron 13 5330 Realtek 6.0.9597.1 or later Inspiron 14 5435 Realtek 6.0.9597.1 or later Inspiron 14 5410 Realtek 6.0.9597.1 or later Inspiron 14 5420 Realtek 6.0.9597.1 or later Inspiron 14 5425 Realtek 6.0.9597.1 or later Inspiron 14 5430 Realtek 6.0.9597.1 or later Inspiron 14 7415 Realtek 6.0.9597.1 or later Inspiron 14 7420 Realtek 6.0.9597.1 or later Inspiron 14 7425 Realtek 6.0.9597.1 or later Inspiron 14 7430 Realtek 6.0.9597.1 or later Inspiron 14 7435 Realtek 6.0.9597.1 or later Inspiron 15 3510 Realtek 6.0.9597.1 or later Inspiron 15 3515 Realtek 6.0.9597.1 or later Inspiron 15 3520 Realtek 6.0.9597.1 or later Inspiron 15 3521 Realtek 6.0.9597.1 or later Inspiron 15 3525 Realtek 6.0.9597.1 or later Inspiron 15 3530 Realtek 6.0.9597.1 or later Inspiron 15 3535 Realtek 6.0.9597.1 or later Inspiron 15 7510 Realtek 6.0.9597.1 or later Inspiron 16 5620 Realtek 6.0.9597.1 or later Inspiron 16 5625 Realtek 6.0.9597.1 or later Inspiron 16 5630 Realtek 6.0.9597.1 or later Inspiron 16 7610 Realtek 6.0.9597.1 or later Inspiron 16 7620 Realtek 6.0.9597.1 or later Inspiron 16 7630 Realtek 6.0.9597.1 or later Inspiron 16 7635 Realtek 6.0.9597.1 or later Inspiron 24 5420 Realtek 6.0.9597.1 or later Inspiron 5421 All-in-One Realtek 6.0.9597.1 or later Inspiron 27 7720 All-in-One Realtek 6.0.9597.1 or later Inspiron 5410 or 5418 Realtek 6.0.9597.1 or later Inspiron 5415 Realtek 6.0.9597.1 or later Inspiron 5510 or 5518 Realtek 6.0.9597.1 or later Inspiron 5515 Realtek 6.0.9597.1 or later Latitude Laptops Table.4: Latitude Laptop Audio Drivers Product Model Driver Vendor Driver Version Latitude 3x30 Realtek 6.0.9597.1 or later Latitude 3x10 Realtek 6.0.9597.1 or later Latitude 3x20 Realtek 6.0.9597.1 or later Latitude 3x40 Realtek 6.0.9597.1 or later Latitude 5411 Realtek 6.0.9597.1 or later Latitude 5421 Realtek 6.0.9597.1 or later Latitude 5431 Realtek 6.0.9597.1 or later Latitude 5511 Realtek 6.0.9597.1 or later Latitude 5521 Realtek 6.0.9597.1 or later Latitude 5531 Realtek 6.0.9597.1 or later Latitude 5x10 Realtek 6.0.9597.1 or later Latitude 5x20 Realtek 6.0.9597.1 or later Latitude 5x30 Realtek 6.0.9597.1 or later Latitude 5x40 Realtek 6.0.9597.1 or later Latitude 7x10 Realtek 6.0.9597.1 or later Latitude 7x20 Realtek 6.0.9597.1 or later Latitude 7x30 Realtek 6.0.9597.1 or later Latitude 7x40 Realtek 6.0.9597.1 or later Latitude 9x10 Realtek 6.0.9597.1 or later Latitude 9x20 Realtek 6.0.9597.1 or later Latitude 9x30 Realtek 6.0.9597.1 or later Latitude 9x40 Realtek 6.0.9597.1 or later OptiPlex Desktop Computers Table.5: OptiPlex Desktop Computer Audio Drivers Product Model Driver Vendor Driver Version OptiPlex 3000 Realtek 6.0.9597.1 or later OptiPlex 3090 Ultra Realtek 6.0.9597.1 or later OptiPlex 5000 Realtek 6.0.9597.1 or later OptiPlex 5090 (Micro, Small Form Factor, and Tower) Realtek 6.0.9597.1 or later OptiPlex 5400 All-in-One Realtek 6.0.9597.1 or later OptiPlex 5490 All-in-One Realtek 6.0.9597.1 or later OptiPlex 7000 Micro Realtek 6.0.9597.1 or later OptiPlex 7000 Small Form Factor Realtek 6.0.9597.1 or later OptiPlex 7000 Tower Realtek 6.0.9597.1 or later OptiPlex 7090 Ultra Realtek 6.0.9597.1 or later OptiPlex 7090 Realtek 6.0.9597.1 or later OptiPlex 7400 All-in-One Realtek 6.0.9597.1 or later OptiPlex 7490 All-in-One Realtek 6.0.9597.1 or later OptiPlex All-in-One 7410 Realtek 6.0.9597.1 or later OptiPlex Micro 7010 Realtek 6.0.9597.1 or later OptiPlex Micro Plus 7010 Realtek 6.0.9597.1 or later OptiPlex Small Form Factor 7010 Realtek 6.0.9597.1 or later OptiPlex Small Form Factor Plus 7010 Realtek 6.0.9597.1 or later OptiPlex Tower 7010 Realtek 6.0.9597.1 or later OptiPlex Tower Plus 7010 Realtek 6.0.9597.1 or later OptiPlex XE4 Tower Realtek 6.0.9597.1 or later Precision Workstations Table.6: Precision Workstation Audio Drivers Product Model Driver Vendor Driver Version Precision 3260 XE Compact Realtek 6.0.9597.1 or later Precision 3260 Compact Realtek 6.0.9597.1 or later Precision 3450 Small Form Factor Realtek 6.0.9597.1 or later Precision 3460 XE Small Form Factor Realtek 6.0.9597.1 or later Precision 3460 Small Form Factor Realtek 6.0.9597.1 or later Precision 3470 Realtek 6.0.9597.1 or later Precision 3480 Realtek 6.0.9597.1 or later Precision 3550 Realtek 6.0.9597.1 or later Precision 3551 Realtek 6.0.9597.1 or later Precision 3560 Realtek 6.0.9597.1 or later Precision 3561 Realtek 6.0.9597.1 or later Precision 3570 Realtek 6.0.9597.1 or later Precision 3571 Realtek 6.0.9597.1 or later Precision 3580 Realtek 6.0.9597.1 or later Precision 3581 Realtek 6.0.9597.1 or later Precision 3650 Tower Realtek 6.0.9597.1 or later Precision 3660 Tower Realtek 6.0.9597.1 or later Precision 5470 Realtek 6.0.9597.1 or later Precision 5480 Realtek 6.0.9597.1 or later Precision 5550 Realtek 6.0.9597.1 or later Precision 5560 Realtek 6.0.9597.1 or later Precision 5570 Realtek 6.0.9597.1 or later Precision 5680 Realtek 6.0.9597.1 or later Precision 5760 Realtek 6.0.9597.1 or later Precision 5770 Realtek 6.0.9597.1 or later Precision 7550 Realtek 6.0.9597.1 or later Precision 7560 Realtek 6.0.9597.1 or later Precision 7670 Realtek 6.0.9597.1 or later Precision 7680 Realtek 6.0.9597.1 or later Precision 7750 Realtek 6.0.9597.1 or later Precision 7760 Realtek 6.0.9597.1 or later Precision 7770 Realtek 6.0.9597.1 or later Precision 7780 Realtek 6.0.9597.1 or later Precision 7960 Tower Realtek 6.0.9597.1 or later XPS Computers Table.7: XPS Computers Audio Drivers Product Model Driver Vendor Driver Version XPS 13 9300 Realtek 6.0.9597.1 or later XPS 13 9305 Realtek 6.0.9597.1 or later XPS 13 9315 2-in-1 Realtek 6.0.9597.1 or later XPS 13 9315 Realtek 6.0.9597.1 or later XPS 13 Plus 9320 Realtek 6.0.9597.1 or later XPS 15 9500 Realtek 6.0.9597.1 or later XPS 15 9510 Realtek 6.0.9597.1 or later XPS 15 9520 Realtek 6.0.9597.1 or later XPS 15 9530 Realtek 6.0.9597.1 or later XPS 17 9710 Realtek 6.0.9597.1 or later XPS 17 9720 Realtek 6.0.9597.1 or later XPS 17 9730 Realtek 6.0.9597.1 or later XPS 8950 Realtek 6.0.9597.1 or later XPS 8960 Realtek 6.0.9597.1 or later Vostro Computers Table.8: Vostro Computer Audio Drivers Product Model Driver Vendor Driver Version Vostro 13 5310 Realtek 6.0.9597.1 or later Vostro 14 3435 Realtek 6.0.9597.1 or later Vostro 14 3430 Realtek 6.0.9597.1 or later Vostro 14 5410 Realtek 6.0.9597.1 or later Vostro 15 3510 Cirrus Logic 10.0.6.16 or later Vostro 15 3530 Realtek 6.0.9597.1 or later Vostro 15 3535 Realtek 6.0.9597.1 or later Vostro 15 5510 Realtek 6.0.9597.1 or later Vostro 15 7510 Realtek 6.0.9597.1 or later Vostro 16 5630 Realtek 6.0.9597.1 or later Vostro 16 5635 Realtek 6.0.9597.1 or later Vostro 3020 Small Desktop Cirrus Logic 10.0.7.56 or later Vostro 3020 Tower Desktop Cirrus Logic 10.0.7.56 or later Vostro 3420 Cirrus Logic 10.0.7.56 or later Vostro 3420 Realtek 6.0.9597.1 or later Vostro 3425 Realtek 6.0.9597.1 or later Vostro 3515 Realtek 6.0.9597.1 or later Vostro 3520 Cirrus Logic 10.0.7.56 or later Vostro 3520 Realtek 6.0.9597.1 or later Vostro 3525 Realtek 6.0.9597.1 or later Vostro 3710 Cirrus Logic 10.0.6.16 or later Vostro 3910 Cirrus Logic 10.0.6.16 or later Vostro 5320 Realtek 6.0.9597.1 or later Vostro 5415 Realtek 6.0.9597.1 or later Vostro 5515 Realtek 6.0.9597.1 or later Vostro 5620 Realtek 6.0.9597.1 or later Vostro 5620 Cirrus Logic 10.0.7.56 or later Vostro 5625 Realtek 6.0.9597.1 or later Vostro 7620 Realtek 6.0.9597.1 or later Vostro Desktop 5890 Realtek 6.0.9597.1 or later
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