Symptoms

End users using Alienware Pro Headset may experience random static noise when in the game. The issue is seen only in dongle mode. Affected Dell Alienware Headset Model Alienware Pro Gaming Headset

Cause

Firmware Problem

Resolution

Updating the Firmware of both headset and dongle to version 3.9(Headset) and 2.9(Dongle) or later on the computer resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

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