Symptoms

This message displays when enabling SupportAssist: # isi supportassist provision start --access-key=<key> --pin=<pin> # isi supportassist provision view Provision Status: Current State: INCOMING Sub-state: INCOMING Success or Fail: - Percent Complete: - Error: - It appears to stop responding in this status.

Cause

Check /var/log/isi_crispies_d.log for errors similar to: 2024-10-04T11:28:34.667359-04:00 <3.3> powerscale-1(id10) isi_crispies_d[2406]: MainThread(isi_crispies_d:387) ERROR: Exception(main):400 Client Error: Bad Request for url: https://localhost:9443/ese/security/certificate/webserver 2024-10-04T11:23:58.143464-04:00 <3.7> powerscale-1(id10) isi_crispies_d[2406]: MainThread(ese_request.py:132) DEBUG: Response[400 /ese/security/certificate/webserver] Body: {"status_Code": 400, "message": "Provided certificate has expired."}

Resolution

An issue where a cluster in a non-GMT time zone leads to a false expiry of a certificate. Waiting several hours (preferably overnight), it provisions automatically.If this article did not solve the issue, gather diagnostics and contact Dell Technologies support. The affected OneFS versions: 9.7.1.x and later and 9.5.1.x. The issue is resolved in OneFS 9.8.x.x and later versions.

Support Cases