Loading...
Loading...
This message displays when enabling SupportAssist: # isi supportassist provision start --access-key=<key> --pin=<pin> # isi supportassist provision view Provision Status: Current State: INCOMING Sub-state: INCOMING Success or Fail: - Percent Complete: - Error: - It appears to stop responding in this status.
Check /var/log/isi_crispies_d.log for errors similar to: 2024-10-04T11:28:34.667359-04:00 <3.3> powerscale-1(id10) isi_crispies_d[2406]: MainThread(isi_crispies_d:387) ERROR: Exception(main):400 Client Error: Bad Request for url: https://localhost:9443/ese/security/certificate/webserver 2024-10-04T11:23:58.143464-04:00 <3.7> powerscale-1(id10) isi_crispies_d[2406]: MainThread(ese_request.py:132) DEBUG: Response[400 /ese/security/certificate/webserver] Body: {"status_Code": 400, "message": "Provided certificate has expired."}
An issue where a cluster in a non-GMT time zone leads to a false expiry of a certificate. Waiting several hours (preferably overnight), it provisions automatically.If this article did not solve the issue, gather diagnostics and contact Dell Technologies support. The affected OneFS versions: 9.7.1.x and later and 9.5.1.x. The issue is resolved in OneFS 9.8.x.x and later versions.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.