Symptoms

On computers that are released after September 2024, the User Presence Detection feature will not longer be located in the MyDell software.

Cause

MyDell no longer controls User Presence Detection when Microsoft Presence Sensing is present.

Resolution

Microsoft Presence Sensing Instead of using User Presence Detection in the MyDell software, you must use Microsoft Presence Sensing that is available in Windows 11 (version 23H2 and newer).Managing Presence Sensing settings in Windows 11 - Microsoft Support Note: To check if presence detection is supported:Select the Start Button, then enter Settings. Select Settings > System > Power & battery > *On the *Power & Battery Screen. Select Screen and Sleep > Automatically turn off my screen when I leave.If the option is seen, then Presence Detection is supported.

Support Cases