Symptoms

You will not hear audio from your computer while using the Dell HR204 USB dongle and a Bluetooth connection to the Dell Pro Wireless Headset WL3024 or Dell Pro Plus Wireless ANC Headset WL5024.

Cause

The issue is due to how the Dell Pro Wireless Headset WL3024 and Dell Pro Plus Wireless ANC Headset WL5024 show up as two Bluetooth profiles (one being Low Energy). The Dell Peripheral Manager (DPM) will automatically pair the dongle and headset using the LE profile which does not work for computer audio.

Resolution

Dell Pairing Tool Use the following steps with the Dell Pairing Tool: Click "Unpair" in Dell Peripheral Manager.Use "Services.msc"" and stop the "Dell Peripheral Manager Service."Download the "Dell Pairing Tool" for wireless UC headsets: Dongle Pairing Tool v0.0.0.3 for Wireless UC HeadsetsTurn off the headset and wait 20 seconds.Open the "UC Dongle Pairing Tool. "Turn the headset "On" while holding the "Mic Mute" button.Click "Connect" in the UC Dongle Pairing Tool.Once the Dongle Pairing Tool is successful, restart the "Dell Peripheral Manager Service." Back to Top

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