Symptoms

The wizard is not able to run the validation tests; the Validate tabs just report: Once validation is complete, click Next. or it failed immediately after validation begins, tasks status showing internal error: From web.log you will see the shutdown cluster process stuck at querying the IN_PROGRESS shutdown task: 2024-10-13T06:06:07.138Z <85d66280ca048f12fdd6768e518c5acc> marvin [INFO] <158> ClusterShutdownServiceImpl.java shutdown() (68): shutdown cluster 2024-10-13T01:13:13.270Z <04a564636673ce1c7a9c3e073ec34a33> marvin [INFO] <151> StatusControllerImpl.java status() (75): Get status from operation status, id = 5473449c-abf4-4341-9470-e1d106b1cf6f 2024-10-13T06:06:34.218Z <4649159c42441239ad915291012065cf> marvin [INFO] <157> StatusControllerImpl.java status() (75): Get status from operation status, id = 5473449c-abf4-4341-9470-e1d106b1cf6f Check the task ID in operation_status table, it is a staled shutdown cluster task that still showing IN_PROGRESS: 228 5473449c-abf4-4341-9470-e1d106b1cf6f CLUSTER_SHUTDOWN 2023-02-18 23:58:28.0004+00 \N IN_PROGRESS \N 0 \N \N \N \N 229 2418f50a-7ab1-4e7b-acfe-234b14a23045 CLUSTER_SHUTDOWN 2023-02-18 23:59:08.000346+00 \N IN_PROGRESS \N 0 \N \N \N \N 227 b17f62d3-e6c7-40f1-82c5-ffdc7e6a4174 CLUSTER_SHUTDOWN 2023-02-18 23:55:34.000867+00 \N IN_PROGRESS \N 11 \N \N \N {"objectClass": "com.emc.mystic.manager.commons.emc.precheck.PrecheckStatus",

Cause

There are some system operations (CLUSTER_SHUTDOWN) registered in the VxRail table affecting the shut-down wizard. 

Resolution

To resolve this issue, follow the steps below: Take a snapshot of VxRail Manager.Run the command below to check the IN_PROGRESS operations that are still registered as active. psql -U postgres vxrail -c "select id,state,owner from system.operation_status where state = 'IN_PROGRESS';" id | state | owner -----+-------------+------------------ 716 | IN_PROGRESS | CLUSTER_SHUTDOWN 717 | IN_PROGRESS | CLUSTER_SHUTDOWN 718 | IN_PROGRESS | CLUSTER_SHUTDOWN 719 | IN_PROGRESS | CLUSTER_SHUTDOWN 720 | IN_PROGRESS | CLUSTER_SHUTDOWN 713 | IN_PROGRESS | CLUSTER_SHUTDOWN 714 | IN_PROGRESS | CLUSTER_SHUTDOWN 715 | IN_PROGRESS | CLUSTER_SHUTDOWN (8 rows) Run the command to remove all the failed and in_progress registers from VxRail Manager table related to CLUSTER_SHUTDOWN: psql -U postgres vxrail -c "delete from system.operation_status where (state='FAILED' or state='IN_PROGRESS') and owner like 'CLUSTER_SHUTDOWN%';" Restart services: systemctl restart vmware-marvin && systemctl restart runjars

Support Cases