Loading...
Loading...
When trying to access, NWUI is getting below error. Below are the log messages from nwui.raw . 127107 1694068051 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 16 Startup complete 0 127105 1695827017 2 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR warning 62 Stop command for daemon %s failed, sending TERM signal instead 1 20 44 /nsr/nwui/monitoring/app/bin/nwui_monitoring 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 15 nwui_monitoring 0 44 ERROR: Unable to get nwui install directory. 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 38 Stopping NWUI Database (Postgres DB): 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 35 ERROR: Postgres DB is not running! 127109 1695827020 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 17 Shutdown complete 0
Possible Reasons: NWUI services might not be up. NWUI database (Postgres DB) might not be running. Run the below commands to check if NWUI services are running or not. On Linux : ps -ef | grep nwui On Windows: tasklist | findstr nwui
On Linux: Must run nwui_configure.sh (script) from /opt/nwui/scripts If the issue still persists, reinstall NWUI and run nwui_configure.sh (script) Reinstallation of NWUI: Uninstalled: [root@***** linux_x86_64]# rpm -evh lgtonwuiserv-19.8.0.4-1.x86_64 Preparing... ################################# [100%] NOTE: NetWorker Web UI Server is uninstalled successfully. Cleaning up / removing... 1:lgtonwuiserv-19.8.0.4-1 ################################# [100%] Installed: [root@***** linux_x86_64]# rpm -ivh lgtonwuiserv-19.8.0.4-1.x86_64.rpm warning: lgtonwuiserv-19.8.0.4-1.x86_64.rpm: Header V3 RSA/SHA256 Signature, key ID ff48d101: NOKEY Preparing... ################################# [100%] Updating / installing... 1:lgtonwuiserv-19.8.0.4-1 ################################# [100%] Run nwui_configure.sh (script): [root@***** linux_x86_64]# /opt/nwui/scripts/nwui_configure.sh Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/usr/java/latest]: Specify the host name of the NetWorker Authentication Service host [*****]: Specify the host name of the NetWorker Server to be Managed by NWUI [*****]: Specify the AUTHC port for Networker Server which is managed by NWUI [9090]: The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support. EMC recommends that you specify a password that has a minimum of nine characters, with at least one upper case letter, one lower case letter, one number and one special character. Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]? Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore: The install will use the existing certificate "emcnwuimonitoring" for nwui services. A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]? The installation completed successfully On Windows: Re-install NWUI To uninstall NWUI: Control Panel - Select NetWorker - change - clear NWUI - change. To install NWUI: Control Panel - Select NetWorker - change - check NWUI - change.
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.