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When trying to access, NWUI is getting below error. Below are the log messages from nwui.raw. 127107 1694068051 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 16 Startup complete 0 127105 1695827017 2 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR warning 62 Stop command for daemon %s failed, sending TERM signal instead 1 20 44 /nsr/nwui/monitoring/app/bin/nwui_monitoring 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 15 nwui_monitoring 0 44 ERROR: Unable to get nwui install directory. 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 38 Stopping NWUI Database (Postgres DB): 0 1695827017 1 5 0 660702976 1614 0 *****.backup.cba nwuictld NSR notice 6 %s: %s 2 0 6 nwuidb 0 35 ERROR: Postgres DB is not running! 127109 1695827020 1 5 0 822093632 1614 0 *****.backup.cba nwuictld NSR notice 17 Shutdown complete 0
Possible Reasons: NWUI services might not be up. NWUI database (Postgres DB) might not be running. Run the below commands to check if NWUI services are running or not. On Linux : ps -ef | grep nwui On Windows: tasklist | findstr nwui
On Linux: Must run nwui_configure.sh (script) from /opt/nwui/scripts. If the issue still persists, reinstall NWUI and run nwui_configure.sh (script) Re-installation of NWUI: Uninstalled: [root@***** linux_x86_64]# rpm -evh lgtonwuiserv-19.8.0.4-1.x86_64 Preparing... ################################# [100%] NOTE: NetWorker Web UI Server is uninstalled successfully. Cleaning up / removing... 1:lgtonwuiserv-19.8.0.4-1 ################################# [100%] Installed: [root@***** linux_x86_64]# rpm -ivh lgtonwuiserv-19.8.0.4-1.x86_64.rpm warning: lgtonwuiserv-19.8.0.4-1.x86_64.rpm: Header V3 RSA/SHA256 Signature, key ID ff48d101: NOKEY Preparing... ################################# [100%] Updating / installing... 1:lgtonwuiserv-19.8.0.4-1 ################################# [100%] Run nwui_configure.sh (script): [root@***** linux_x86_64]# /opt/nwui/scripts/nwui_configure.sh Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/usr/java/latest]: Specify the host name of the NetWorker Authentication Service host [*****]: Specify the host name of the NetWorker Server to be Managed by NWUI [*****]: Specify the AUTHC port for Networker Server which is managed by NWUI [9090]: The NetWorker Web UI Server requires a keystore file to configure encryption and to provide SSL support. EMC recommends that you specify a password that has a minimum of nine characters, with at least one upper case letter, one lower case letter, one number and one special character. Do you want to use the existing keystore /nsr/nwui/monitoring/app/conf/nwui.keystore [y]? Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore:ERROR: Keystore password cannot be empty Specify password for the existing keystore: The install will use the existing certificate "emcnwuimonitoring" for nwui services. A database already exists in /nsr/nwui/monitoring/nwuidb, do you want to retain this database [y]? The installation completed successfully On Windows: Re-install NWUI To uninstall NWUI: Control Panel - Select NetWorker - change - clear NWUI - change. To install NWUI: Control Panel - Select NetWorker - change - check NWUI - change.
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