BugZero | undefined BugID 218463 - Dell Pro Plus Wireless ANC Headset WL5024 or Dell ...

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

Last updated on September 25th, 2026

BugZero Risk Score
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Overall: N/A

Severity: N/A

Community: N/A

Lifecycle: N/A

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Bug Details

Support Case Count: 12
Article View Count: 949
Impact Category:
Views: 18

Description

Symptoms

Pressing the power button on the Dell Pro Plus Wireless ANC Headset WL5024 or Dell Pro Wireless Headset WL3024 does not turn it on. Affected Products: Dell Pro Plus Wireless ANC Headset WL5024 Dell Pro Wireless Headset WL3024

Cause

The headset arrives in shipping mode to protect the battery from accidentally being turned on during transportation.

Resolution

Ensure that the computer is turned on. Use the charging cable to connect the headset to the computer. Charge the headset by connecting the charging cable to a USB port on the computer. This ends the shipping mode, and the headset can now turn on.

Change history

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Defect ID: 218463
Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use
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- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

Last updated on September 25th, 2026

BugZero Risk Score
0.0 Coming soon

Bug Details

Symptoms

Cause

Resolution

Links

Top dell Defects

Ready to prevent the next vendor outage?

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

Last updated on September 25th, 2026

BugZero Risk Score
0.0 Coming soon

Bug Details

Symptoms

Cause

Resolution

Links

Top dell Defects

Ready to prevent the next vendor outage?

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

Last updated on September 25th, 2026

BugZero Risk Score0.0 Coming soon

Bug Details

Symptoms

Cause

Resolution

Links

Top dell Defects

Ready to prevent the next vendor outage?

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

- Defect ID: 218463

Dell Pro Plus Wireless ANC Headset WL5024 or Dell Wireless Headset WL3024 Does Not Turn On Upon First Use

Last updated on September 25th, 2026

BugZero Risk Score0.0 Coming soon

Bug Details

Symptoms

Cause

Resolution

Links

Top dell Defects

Ready to prevent the next vendor outage?

BugZero Risk Score
0.0 Coming soon

BugZero Risk Score
0.0 Coming soon