Symptoms

NetWorker is deployed on a Red Hat pacemaker (pcs) High Availability cluster.After upgrading NetWorker to 19.7.0.0->19.7.0.3 or 19.8.0.0->19.8.0.3. NetWorker services fail to start.The following errors can be observed in the /nsr_share/nsr/logs/daemon.raw: 172089 MM/DD/YYYY HH:MM:SS AM 3 2 113 1486989056 1720257 0 CLUSTER_NODE_NAME nsrexecd RPC error Unable to create the connection with 'portmapper' to host 'VIRTUAL_CLUSTER_NAME' with address 'VIRTUAL_CLUSTER_IP' at port number 7938. 172089 MM/DD/YYYY HH:MM:SS AM 3 2 113 1486989056 1720257 0 CLUSTER_NODE_NAME nsrexecd RPC error Unable to create the connection with 'portmapper' to host 'VIRTUAL_CLUSTER_NAME' with address 'VIRTUAL_CLUSTER_IP' at port number 7938. 172089 MM/DD/YYYY HH:MM:SS AM 3 2 111 1486989056 1720257 0 CLUSTER_NODE_NAME nsrexecd RPC error Unable to create the connection with 'portmapper' to host 'VIRTUAL_CLUSTER_NAME' with address 'VIRTUAL_CLUSTER_IP' at port number 7938. 172089 MM/DD/YYYY HH:MM:SS AM 3 2 111 1486989056 1720257 0 CLUSTER_NODE_NAME nsrexecd RPC error Unable to create the connection with 'portmapper' to host 'VIRTUAL_CLUSTER_NAME' with address 'VIRTUAL_CLUSTER_IP' at port number 7938. NetWorker: How to use nsr_render_log

Cause

lcmap sees the virtual resource using the IP: root@NWrhelNode1:~# lcmap type: NSR_CLU_TYPE; clu_type: NSR_LC_TYPE; interface version: 1.0; type: NSR_CLU_VIRTHOST; hostname: 192.168.25.30; local: TRUE; owned paths: /nsr_share; Code changes were introduced in 19.7.0.x which resulted in this issue. NetWorker processes are unable to correlate the virtual IP address to the virtual hostname NetWorker is using. nsrexecd fails to connect to the portmapper on the active node.

Resolution

NOTE: NetWorker 19.7 is End of Support Life (EOSL) as of 2025-06-30. NetWorker code changes were made to fix this issue. Upgrade NetWorker to one of the following versions (or later): 19.8.0.4 (19.8 has an upcomming EOSL date: 2025-11-30)19.9.0.2 NetWorker packages are available through: https://www.dell.com/support/home/product-support/product/networker/drivers

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