Symptoms

Initiating VMware backups fails with "Server could not find the correct proxy to service the job".

Cause

Avamar VMware proxies were deployed manually but not configured correctly.

Resolution

Perform the below steps: Open POLICY window from Avamar Administrator Navigate to the affected VM Select EDIT and open VMWARE tab Take note of the DataStore where the VM resides Navigate to a proxy which is supposed to be protecting the DataStore in POLICY in Avamar administrator Select EDIT and open VMWARE tab Find and select the DataStore for proxy protection Example shown below: Note: Repeat the above steps on each affected VM

Support Cases