Loading...
Loading...
Affected Products: Dell Command | Update When running Automated Drivers Scan, a customer gets a Driver Detection Not Available message which is due to a No Available Catalog error. This can occur when the SupportAssist and Dell Command | Update are installed on the computer. Figure 1: (English Only) Drive detection not available
Error is observed only when the below condition is fulfilled (all three conditions should be present): Applicable only if SupportAssist and Dell Command | Update are both installed on the machine (Open Control Panel from Start Menu > Click Programs > Search Dell SupportAssist ). The computer has Dell Command | Update v4.5 or earlier and updating to v4.6 or later (Open Control Panel from Start Menu > Click Programs > Search Dell Command Update ). Dell Command | Update must have an offline catalog that is configured (Open Dell Command | Update application > Settings (right top of the application) > General : The default Source Location (dell.com) is cleared. Location is configured to offline catalog. Figure 2: (English Only) Dell Command | Update Settings
Remove offline catalog location updated . Check Default Source Location (dell.com) and click OK. Update to the latest Dell Command | Update version . Or Uninstall the existing Dell Command | Update version (which should be 4.5 or earlier). Install the latest Dell Command | Update version from Dell.com . Figure 3: (English Only) Dell Command | Update Settings
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.