OPERATIONAL DEFECT DATABASE
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An expander backplane FW update requires the primary SAS Raid/HBA controller to be enabled.If the controller is disabled via the enabled/disable internal raid controller or the PCI-e slot is disabled at the Bios level. In that case, the backplane FW update job is expected to fail. JCP042Job JID_XXXXXXXXXXX failed because Job failed.SUP0517Unable to update the 14G Expander Backplane firmware to version 2.52 because the operation is not supported or the device is in a locked state or the device is not present in the target system.SUP0516Updating firmware for 14G Expander Backplane to version 2.52.
An expander backplane firmware update payload can not be delivered if the SAS controller is disabled.
The SAS controller must be re-enabled to allow the expander Backplane firmware to update successfully.Once the update has been applied, the controller can be returned to its previous disabled state.
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