BugZero | Dell BugID 197755 - Alienware OLED Monitors Pixel Shift or Pixel Orbit...

Dell - Defect ID: 197755

Alienware OLED Monitors Pixel Shift or Pixel Orbiter

Dell - Defect ID: 197755

Alienware OLED Monitors Pixel Shift or Pixel Orbiter

Last updated on July 21st, 2026

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Overall: N/A

Severity: N/A

Community: N/A

Lifecycle: N/A

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Bug Details

Support Case Count: 40
Article View Count: 4970
Impact Category: N/A

Description

Symptoms

The image shifts one pixel every 3 minutes. These images are exaggerated to show the image shift. In reality, it is not noticeable in a gaming environment. Affected Platforms: Alienware 27 240Hz QD-OLED Gaming Monitor AW2726DMAlienware 34 Curved QD OLED Gaming Monitor AW3423DWFAlienware 34 Curved OLED Monitor AW3423DWAlienware 34 240Hz QD-OLED Gaming Monitor AW3425DWAlienware 32 4K QD OLED Gaming Monitor AW3225QFAlienware 27 4K QD-OLED Gaming Monitor AW2725QAlienware 27 360Hz QD OLED Gaming Monitor AW2725DFAlienware 34 280Hz QD-OLED Gaming Monitor AW3426DWAlienware 27 280Hz QD-OLED Gaming Monitor AW2725DAlienware 39 5K OLED Gaming Monitor AW3926QW

Cause

Pixel shift is to prevent image retention (burn-in) on the screen in order to prolong the life of the display panel.

Resolution

This is a known feature in all OLED products including OLED TVs.

Support Cases

Change history

2026-07-21 Added: 17

2026-07-21 Removed: 14

2026-06-30 Added: 16

2026-06-30 Removed: 14

2026-06-30 Added: 16

2026-06-30 Removed: 14

2026-05-13 Added: 15

2026-05-13 Removed: 14

2026-05-13 Added: 15

2026-05-13 Removed: 14

2026-05-13 Added: 15

2026-05-13 Removed: 14

2026-05-13 Added: 15

2026-05-13 Removed: 14

2026-02-06 Added: 14

2026-02-06 Removed: 14

2025-05-21 Removed: 14

Relevant Products

Click on a version to see all relevant bugs

Affected versions:17

Fixed versions: No known fixed versions

Relevant Products

Click on a version to see all relevant bugs

Affected versions:17

Fixed versions: No known fixed versions

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Dell - Defect ID: 197755

Alienware OLED Monitors Pixel Shift or Pixel Orbiter

Dell - Defect ID: 197755

Alienware OLED Monitors Pixel Shift or Pixel Orbiter

Last updated on July 21st, 2026

BugZero Risk Score0.0 Coming soon

Bug Details

Symptoms

Cause

Resolution

Support Cases

Top Dell Defects

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BugZero Risk Score
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