OPERATIONAL DEFECT DATABASE
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Check the VRM version first. This article is for VxRail versions between 7.0.010 and 7.0.240. 1. SSH to the failing node. Check if the fru command correctly queries the Model and PSNT information. [root@node-02:~] /opt/vxrail/tools/ipmitool fru print 17 Chassis Type : Rack Mount Chassis Chassis Part Number : VxRail G560F Chassis Serial : JLXXXXX Chassis Extra : DE400XXXXXXX 2. Log in to the iDRAC. Check the model name that is listed on the Dashboard page and that the iSM is running on the iDRAC. iDRAC Settings --> OVerview --> iDRAC Service Module, status as running 3. Check the /var/run/log/vxps_main.log on the ESXi host. If error messages are seen, see KB: 000184298 4. Check for warnings in the ESXi /var/run/log/platform_svc.log 2022-01-04T08:04:35Z platform_svc: [ThreadPoolExecutor-0_1] ERROR - endpoints.error.Error: Failed call PTAgent API even with retry.base url: https://192.168.0.189:8086/api/PT/v1, uri: /host/inventory, method: post 2022-01-04T08:06:20Z platform_svc: [ThreadPoolExecutor-0_1] WARNING - Performed a request to PTagent faied. Base URL: https://192.168.0.189:8086/api/PT/v1, URI: /host/inventory 2022-01-04T08:06:21Z platform_svc: [ThreadPoolExecutor-0_1] INFO - Found PTagent Listen Address: [192.168.0.189:8086] 5. SSH to the VRM. Verify the output of the following two commands. If there are multiple hosts, check them with the below commands: curl -k --user USER_NAME:Password -X POST -H "Content-Type: application/json" -d '{}' https://Issue_node_ip_or_FQDN:8086/api/PT/v1/host/infocurl -k --user USER_NAME:Password -X POST -H "Content-Type: application/json" -d '{}' https://Issue_node_ip_or_FQDN:8086/api/PT/v1/host/swinventory Expected output:
If VxRail Manager (VRM) can query node information after running the commands in step 5, then this means that there is no issue on the VRM. PTAgent and Platform services may be unable to deliver node information to the VRM. The VRM fails to display the node information.
To resolve this issue, SSH to failing nodes and run the commands to restart DellPTA and Platform services. The following commands apply to VxRail 7.x through 8.0.214, note that for 14G and above platforms after 7.0.240 there is no DellPTAgent anymore. /etc/init.d/DellPTAgent restart /etc/init.d/DellPTAgent startus/etc/init.d/vxrail-pservice restart /etc/init.d/vxrail-pservice startus For VxRail 8.0.300+, run the following command to restart the Platform service and check the service status. esxcli daemon control restart -s platformsvcesxcli daemon info get -s platformsvc
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