Symptoms

After having a Wyse device’s motherboard replaced, Wyse Management Suite may fail to detect the unit during redeployment. Affected Software: Wyse Management Suite

Cause

When a Wyse device’s motherboard is replaced, Wyse Management Suite requires the Wyse device to be unregistered and then deleted. This is because the new motherboard has a new MAC address. Wyse Management Suite may fail to detect the device until this takes place.

Resolution

Log in to Wyse Management Suite.Click the Devices tab. Locate the device in the device list, select it, and then click the Unregister button. Note: The name of the device to unregister in your environment may differ from the example image above. Check the box to Force Unregistration and then click Send Command. Next, delete the device from the Wyse Management Suite inventory. From the Devices page, change the Status filter to Not Registered. Select the device that was unregistered (Step 3 and 4), click More Actions, and then click Delete. Note: The name of the device to delete in your environment may differ from the example image above. Populate the reason for deletion and then click Send Command. Re-register the Wyse device in Wyse Management Suite. Note: For more information, reference How to Manually Add a Device in Wyse Management Suite.

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