Symptoms

The NetWorker solution is configured with the NetWorker Virtual Edition (NVE) Appliance. The NVE Appliance is being upgraded using the NetWorker Installation Manager with the NveUpgrade-##.#.#-###.avp package. The NetWorker Installation Manager repository tab shows that the package was rejected as it failed to retrieve the package metadata. The /usr/local/avamar/var/avi/server_log/avinstaller.log.0 shows: ... INFO: extract package metadata: NveUpgrade-##.#.#-##.avp Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler createTempLocation INFO: creating temp folder for package: NveUpgrade-##.#.#-##.avp at: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204 Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler callUntarCommand INFO: Extracting original file from package: /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp Month Day, Year HH:MM:SS com.avamar.avinstaller.db.DBPkgRepoMonitor updatePkgRepoMonitorState INFO: Package: NveUpgrade-##.#.#-##.avp has been updated (state) in the pkgrepomonitor table Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand SEVERE: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp returned: gpg: error creating `/data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp': No such file or directory gpg: handle plaintext failed: No such file or directory Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand INFO: Command: gpg --output /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204/NveUpgrade-##.#.#-##.avp /data01/avamar/repo/packages/NveUpgrade-##.#.#-##.avp failed with exit code 2 Month Day, Year HH:MM:SS com.avamar.avinstaller.security.GPGSign callGPGCommand INFO: GPG command took: 6475 ms Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler extractPkgMetaData WARNING: Extraction of pkgdef.xml failed for package: NveUpgrade-##.#.#-##.avp Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageHandler deleteTempLocation INFO: Deleting temp folder: /data01/avamar/repo/temp/NveUpgrade-##.#.#-##.avp_1619715642204 for temp location: NveUpgrade-##.#.#-##.avp_1619715642204 ... Month Day, Year HH:MM:SS com.avamar.avinstaller.repo.PackageManager handleUnknownPackage WARNING: PACKAGE REJECTED. REASON: Can not get pkgdef.xml from package: NveUpgrade-##.#.#-##.avp ...

Cause

The NVE upgrade uses the GnuPrivacy Guard (GPG) utility to securely encrypt the metadata files during the workflow. The GPG output shows it is unable to write a temporary output file to the file system as the /data01/avamar/repo/temp/ directory was deleted on the NVE.

Resolution

Re-create the /data01/avamar/repo/temp/ directory with the admin user and ensure it is assigned with the proper permissions (drwxr-xr-x). Once the directory is re-created, upload the NveUpgrade-##.#.#-##.avp package to the /data01/avamar/repo/packages directory and validate the NetWorker Installation Manager accepts the package. admin@MY_NVE:~/>: ls -l /data01/avamar/repo total 12 drwxr-xr-x 2 admin admin 4096 Oct 25 2018 downloads drwxr-xr-x 2 admin admin 4096 May 24 13:24 help drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages admin@MY_NVE:~/>: mkdir /data01/avamar/repo/temp admin@MY_NVE:~/>: chmod 755 /data01/avamar/repo/temp admin@MY_NVE:~/>: ls -l /data01/avamar/repo total 16 drwxr-xr-x 2 admin admin 4096 Oct 25 2018 downloads drwxr-xr-x 2 admin admin 4096 May 24 13:24 help drwxr-xr-x 2 admin admin 4096 May 27 12:37 packages drwxr-xr-x 2 admin admin 4096 May 28 13:57 temp admin@MY_NVE:~/>:

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