Symptoms

Alienware monitors may flicker when connected either to an Alienware computer, Mac Book Pro, and Mac Mini. The issue might persist after factory reset and swapping of cables and ports. The built-in self-test passes.

Cause

No cause information is available.

Resolution

Increase the refresh rate on your Alienware computer.If the monitor is connected to an Apple device, increase the refresh rate.If the above steps do not resolve the issue, see the Dell knowledge base article Troubleshooting Flickering Video on Dell Gaming Monitors for additional troubleshooting steps. For related information, see Dell Knowledge Base articles: Computer Turns On But No Display: Troubleshoot Display Problems NOTE: Alienware monitors with G-Sync may not work when a USB-C to DP or HDMI adapter or docking station is connected. Do not use USB-C to DP or HDMI adapter or a docking station. Connect the DP or HDMI cable directly from the computer to the monitor.USB-C adapter solution is available in the second half of 2021 or later.

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