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When a user attempts to log in to either SourceOne Web Search or Discovery Manager Web, they are redirected back to the login page. No errors are displayed explaining why. If Single Sign-On is configured, users can log in to SourceOne Web Search, but when performing a search, no results are displayed and the search continues to stay in a "Running" state. If the end user refreshes the page, the results are then displayed.
A software defect that is cited in SDR 63261 is the cause of this issue.
This issue is resolved in SourceOne Email Management 7.2 Hotfix 1 (7.2.10.0032). EMC SourceOne Patch and Service Pack kits are available for download at https://dell.com/support . The following modifications must be made to the web.config files after applying the hotfix: EMC SourceOne Web Search Step 1. Open <InstallDrive>:\Program Files (x86)\EMC SourceOne\Search\WebApp\Web.config Step 2. Change the following lines in the web.config file. From: <forms timeout="20" name=".COOKIESEARCHAUTH" loginUrl="login.aspx" defaultUrl="Default.aspx" protection="All" path="/ Search " /> To: <forms timeout="20" name=".COOKIESEARCHAUTH" loginUrl="login.aspx" defaultUrl="Default.aspx" protection="All" path="/" /> From: <sessionState sessionIDManagerType="SearchSessionIDManager" timeout="20" mode="InProc" cookieless="UseCookies" cookieName=".COOKIESEARCHSESSION" regenerateExpiredSessionId="true" useHostingIdentity="true"> To: <sessionState timeout="20" mode="InProc" cookieless="UseCookies" cookieName=".COOKIESEARCHSESSION" regenerateExpiredSessionId="true" useHostingIdentity="true"> EMC SourceOne Discovery Manager Web Step 1. Open <InstallDrive>:\Program Files (x86)\EMC SourceOne\DiscoveryManagerWeb\Web.config Step 2. Change the following line in the web.config file: From: <forms name=".DMAUTH" loginUrl="~/Account/Login" cookieless="UseCookies" slidingExpiration="true" timeout="20" path="/DiscoveryManagerWeb" ></forms> To: <forms name=".DMAUTH" loginUrl="~/Account/Login" cookieless="UseCookies" slidingExpiration="true" timeout="20" ></forms> Microsoft IIS Step 1: Open Microsoft IIS and select "Application Pools." Step 2: Right click on the Search Application Pool and select Basic Settings" Step 3: Ensure the "Managed pipeline mode:" is set to "Integrated" and select OK. Restart IIS Step 1. Open command prompt as administrator Step2. Run Command iisreset.
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