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Restored files appear in the specified location but are corrupted and cannot be opened. File-level restore from Data Domain fails or completes with exceptions such as: Data Domain server "avamar.emc.com" open failed DDR result code: 5341, desc: SSL library error Problem logging into the DDR server index: avtar Warning: Unable to get ddr_files.xml for clientid 1234abc and backupid 0 avtar Warning: Unable to retrieve DDR info for 'D:\text.txt' Unable to open container file for location media INTERNAL CYCLE ERROR: Unable to restore data for file 'D:\text.txt' (code:3 - pax container object not existant) Error restoring path "D:\text.txt" to "D:\". Restore of "D:\text.txt" failed
The restore job uses High encryption settings for Data Domain communication. This issue is more likely to occur when restoring across a WAN link between the Windows client and the Data Domain system.
In the settings for the Restore job, set the Encryption method from Data Domain system to None . This disables SSL encryption for the restore operation. Create an avtar.cmd file in the " C:\Program Files\avs\var\ directory " folder or wherever the Avamar client software is installed. Add the following flags to the file and save it: --ddr-auth-enabled=false --ddr-encrypt-strength=none --ddr-auth-mode=3 If there are large number of clients, add the following flags to the dataset to apply this change on all the clients After logging into the Avamar Administrator UI: Select Tools menu Manage Datasets Select the Dataset Click Edit button Select Options button from the open window Select the correct plugin from the " Select Plug-In Type :" drop-down Click More button And enter the following attributes: [avtar]ddr-encrypt-strength=none [avtar]ddr-auth-enabled=false [avtar]ddr-auth-mode=3 Sample Output:
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