Symptoms
The following article provides information about the error:
PWR2262 The Intel Management Engine has reported an internal system error.
The following message may be seen in the system event log (SEL) of a 13G PowerEdge Servers. This message is random with no pattern of occurrence. This message may cause a system reboot or failure.
PWR2262 "The Intel Management Engine has reported an internal system error"
Followed by
PWR2264 "The Intel Management Engine has reported normal system operation."
Figure 1: PWR2262 and PWR2264 error messages
You may also experience the sequence of events in the LifeCycle controller log:
2018-03-15 23:49:10 SYS1003 System CPU Resetting.
2018-03-15 23:49:09 SYS1000 System is turning on.
2018-03-15 23:49:01 SYS1003 System CPU Resetting.
2018-03-15 23:49:01 SYS1001 System is turning off.
2018-03-15 23:48:46 PWR2262 The Intel Management Engine has reported an internal system error.
2018-03-15 23:48:45 RAC0703 Requested system hardreset.
2018-03-15 23:48:45 CPU0000 Internal error has occurred check for additional logs.
2018-03-15 23:48:43 PWR2262 The Intel Management Engine has reported an internal system error.
The specific sequences to hone in on are the RAC0703 event followed by SYS1001 within 15-20 seconds.
Cause
This is a communication issue between the iDRAC and the Intel Management Engine. This issue is seen with iDRAC firmware 2.00.00.00 or earlier and BIOS 2.8.0 or earlier.
Resolution
Dell Technologies recommends updating the BIOS and iDRAC to the latest version to address this issue.Step-by-Step instructions to update the iDRAC and BIOS:
Go to Dell Support.Enter the Service Tag or manually select the model.Access the menu Drivers & DownloadsSelect iDRAC from the Category drop downLocate and download the latest iDRAC With Lifecycle Controller updateUpload this file to the iDRAC's Update and Roll Back section in order to update the iDRAC firmware
Important Note: iDRAC reboot Required!
Select BIOS from the Category drop downLocate and download the latest BIOSUpload this file to the iDRAC's Update and Roll Back section in order to update the BIOS
Important Note: iDRAC and server require a reboot!
More information about how to update the iDRAC is found in How to a Remote Firmware Update with the iDRAC?
